• Provide on-site consulting services to clients.• Design team- and role-specific blended curricula with focus on self-serve learning methods.• Partner with subject matter experts to design company-wide security and safety training.• Work with primary LMS administrator to resolve issues, conduct system testing, and developinternal service level agreement in anticipation of learning management system change.• Convert Flash-based eLearning to interactive Articulate Storyline content and redesignembedded assessments to reflect design changes and to meet instructional design best practices.

• Developed eLearning resources, job aids, process guides, and instructor‐led training using a multitude of tools and formats, consistently meeting or exceeding our Net Promoter Score target. Produced our department’s first video‐based curriculum, including interactive self‐serve quizzes. • Evaluated and rolled out company‐wide security training in partnership with IT Security. Worked with subject matter experts (SMEs) to produce other legal and compliance learning resources. • Created, implemented, and maintained instructional design processes and templates. Provided instructional design support to department of 30 staff and other training teams via hour‐long tech talks, half‐day symposia, one‐on‐one office hours, recorded presentations, and online forums. • Led department subgroup on metrics processes and implemented Power BI analytics and interactive dashboards to automate the collection, cleanup, analysis, and delivery of our learning data, which reduced days’ worth of work to minutes. Wrote custom Excel macros for measuring learning consumption and coordinating instructor‐led training. • Revised, implemented, and maintained department Kirkpatrick Level 1 & 2 evaluation processes. • Served as department administrator & SME of company‐wide learning management system, piloted new features & learning tools, and resolved critical pain points for learners and administrators.

• Chiefly responsible for the onboarding program for approximately 1,000 department new hires. • Designed & implemented several department new‐hire curricula in partnership with senior staff. • Organized and presented at monthly ‘Development 101’ class in partnership with over 30 SMEs. • Facilitated biannual talk from our CEO on quality & lean methodology, and improved enrollment & attendance tracking processes. • Served as process improvement ‘kaizen’ event team member for onboarding program refresh. • Worked with senior management of Documentation group to create SharePoint knowledge base with automated review process, and produced end user instructional materials for 91 end users. • Maintained department SharePoint site for user base of 1,389 staff. • Delivered biannual department metrics for management report‐out on site traffic and learning resource creation & consumption using SharePoint and Adobe SiteCatalyst / Omniture. • Responsible for department‐wide announcement review process involving VPs & senior managers. • Produced self‐serve learning resources using Articulate, Camtasia, SnagIt, and MS Office. • Served as core team member for Learning Management System evaluation & implementation.

Initially, I performed training coordination for the IT Training Department at Biogen Idec, Inc which involved scheduling & facilitating training, incident management & customer support, and database management. I quickly expanded my role to include marketing & communications for our programs, Learning Management System Administration, and conducting our weekly New Hire IT training class along with some instructional design.