Faris Alansari Email and Phone Number

1. Maintains promotional database by inputting invoice and bill-back data.2. Updates managers by consolidating, analyzing, and forwarding daily action summaries.3. Resolves order and inventory problems by investigating data and history; identifying alternate means for filling orders; notifying managers and customers.4. Resolves promotional allowance, rebate, and pricing discrepancies by researching promotion details and regular and special prices; forwarding resolution to managers.5. Provides product, promotion, and pricing information by clarifying customer request; selecting appropriate information; forwarding information; answering questions.6. Provides sales vs. projection results by preparing and forwarding sales tracking reports.7. Forwards samples by entering request; arranging shipment; notifying customer.8. Maintains customer database by inputting customer profile and updates; preparing and distributing monthly reports.9. Prepares sales presentations by compiling data; developing presentation formats and materials.10. Tracks sales expenses by tracking, consolidating, analyzing, and summarizing expenses; forwarding for reimbursement.11. Updates job knowledge by participating in educational opportunities.12. Accomplishes department and organization mission by completing related results as needed.

Professional ExperienceIntercontinental Hotels and Groups (Dar-Al Tawhid-Makkah) — Makkah, Saudi Arabia 2000 to PresentFront Desk Manager, 2005 to presentDesk Supervisor, 2003 to 2004Receptionist, 2000 to 2003• Promoted to manager position to recruit, train and supervise 10+ customer service representatives and cashiers. • Fostered an environment in which VIP guests enjoy high levels of service• Motivated secretarial employees to deliver top performances for the beginning and endings of guests’ occupancy. • Managed front-end operations to ensure friendly and efficient transactions at the beginning and endings of guests’ occupancy . Completed numerous courses in customer service, marketing strategies, time management, leadership, performance assessment and food safety. Completed copious seminars abroad in accounting, culinary arts, housekeeping, reservations, and sales.AREAS EXPERIENCE* Customer service management.• Complaint handing and resolution.• Customer satisfaction.• Front- End supervision.• Sales and margin improvement. • Team buildering and training.• Technology application.• Collocations.• Marketing consulting. Place:Front Desk Manager, 2005 to presentGuest Relations (VIP), 2004 to 2005Desk Supervisor, 2003 to 2004Receptionist, 2000 to 2003Ramada 2015 to 2016

Sales Manager; sales call, meeting room, events, and handles accounts with corporate rate and Governmentsز