Faris Alotaibi Email & Phone Number

Riyadh, Sa

Riyadh, Saudi Arabia

Managing all three IT services request through ServiceNow systems.Leading and managing Ad-hoc procurement requests.Leading and managing BoM procurement requests.Managing IT licenses management.Interacting regularly with all IM&T departments.

Riyadh, Saudi Arabia

* Governing and managing all the IT requests through the both systems.* Developing and improving the workflows of the IT service Portal.* Maintaining all policies for IT services.* Ensuring compliance for all contractual service levels for IT processes.* Coordinating various help desk activities and escalated issues if required.* Coordinating with clients and participated in review meetings if required.* Engaging with Bids Team and others procurement department to complete end user purchase requests.* Supporting the Bids and procurement team in all form of communication* Managing and ensuring all IT licenses and updating them accordingly.* Raising PR Purchase Requisition for IM&T BoM and seeking sign it from relevant Budget Holder.* Engaging with Asset team to obtain signed CAF for all the delivered items and updating the Bids team.* Interacting with all the product owners to add and verify the items of the Ad-hoc and BoM.* Engaging with IM&T services team to address customer’s unusual requests.* Participating on IM&T monthly brief meeting. * Communicating with Export Control & BAE Systems Security department to address customer issues and requests.* Leading and updating the Ad-Hoc meeting between IM&T operation and ISE Procurement team.* Communicating regularly with all IM&T departments such as IM&T security, function and services.* Support the leadership team in all forms of communication and engagement.* Communicate with customers and employees across the function.

Saudi Arabia

* Governed and managed all the IT requests.* Developed workflows of the IT Portal Forms.* Maintained all policies for IT services.* Ensured compliance for all contractual service levels for IT processes.* Supervised various help desk activities and escalated issues if required.* Coordinated with clients and participated in review meetings.

Riyadh, Saudi Arabia

*Tested and evaluated HR applications and forms.*Developed documentations and user guide.*Maintained IT projects to deliver on time.*Performed Exit Survey with employees leaving the business.

Taif, Makkah, Saudi Arabia

*Responsible for the daily support and maintenance of all TyphoonTraining Centre programme TTC IT Equipment.*Managed the Training Management Information System TMIS*Developed a solutions for long-term training course plans.*Coordinated with IT service provider for upgrading and updatingIT equipment.

Rabigh, Saudi Arabia

I worked as Operator VI at Rabigh Refining & Petrochemical Company.*Maintained and controlled three units that under Recovery plant.*Coordinated with all the other units.*Monitored all the readings and numbers of the unit.

Bachelor'S Degree, Computer Networks, First Class With Honours

Level 1 Certificate In Esol Skills, English Language And Literature, A

General English

Diploma, Chemical Engineering Technology/Technician, B

Basic Mechanical Engineering