1) Identifying customer needs and concerns and working to address them. 2) Communicating with customers to resolve issues and address concerns. 3) Monitoring customer satisfaction and identifying areas for improvement. 4) Analyzing customer data to identify trends and patterns. 5) Developing and implementing strategies to improve the customer experience. 6) Managing customer accounts and maintaining accurate records.

Planning, analyzing, and monitoring projects to ensure they are completed on time and achievedproject objectives. Analyzing and planning project resources, preparing budgets, coordinating, andinforming the people involved in the project implementation. The projects are mostly focused ondesigning, maintaining, and improvement of IT applications that are used for increasing employeeproductivity and overall efficiency of business processes.

Working on the implementation of the four-year-long advocacy project "Improving the Integrity ofProcesses of Establishing Medicine Lists in BiH supported by the Swiss Agency for Development andCooperation (SDC), Roche Ltd, and UIPL. As a project assistant, I have the challenging task toengage different stakeholders (Patient organizations, Health Care institutions, organizations of healthcare professionals, and drug manufacturers) so that they work together on improving the integrityof processes of establishing medicine lists in BiH. I also lead all logistic and administrative dutiesregarding the project activities and assist in all financial tasks. This includes tracking budgetspending and payments, managing petty cash, conducting the procurement process, organization ofall events and training, preparing reports and evaluations, updating the website and social mediaaccounts including writing posts, articles, and thematic texts, managing digital ad campaigns, anddesigning the content and visuals of digital ads, promotional materials, and documents.

Assisting in consulting public and private organizations in the field of Compliance. Researching newmethodologies and mechanisms in Compliance. Improving and administering web application formanaging the education process and web application for Compliance risk assessment. Organizingconferences, seminars, and other events in the Compliance field. Working on the implementation ofseveral non-profit Ethics and Compliance projects supported by the US Embassy, BulgarianEmbassy, Great Britain Embassy, and Konrad Adenauer Stiftung.

Mediation in the sale, purchase, and rental of all types of real estate. Independently designing and implementing promotional activities. Client counseling in the process of selling, buying, or renting real estate. Finding new clients and developing and maintaining professional relationships and cooperation with existing clients. Analysis of the real estate market and market players.

Administrative work on the preparation and implementation of the local elections in 2012. Memberof the expert commission for supervision of the local elections in 2012.

Administrative work on the preparation and implementation of the 2010 general elections.Administrative support for the working bodies of the Municipal Council and Municipal electioncommission.