Faris Henawi Email & Phone Number

Mckinney, Texas, United States

Denver, Colorado, United States

» Provide high-level support to internal and external users for 6 proprietary product offerings.» Deliver comprehensive training programs to educate end users on software usage and best practices.» Resolve hundreds of complex customer issues with empathy and professionalism to help with retention and drive monthly sales.» Settle customer issues in a timely and efficient manner, achieving over a 95% satisfaction rating for 12 consecutive months.» Leverage self-taught expertise in Salesforce to effectively manage customer tickets, document interactions, and diligently track key metrics across software platforms.

From Home

» Produced videos garnering over 20 million cumulative views, maintaining a 40:1 like-to-dislike ratio, demonstrating high audience engagement.» Reviewed and analyzed hundreds of hours of raw video footage, editing and crafting content into polished and engaging media.» Developed expertise in Adobe Creative Suite through extensive video editing, including assembling raw footage, refining audio, and creating impactful, compelling final video presentations.» Crafted innovative scripts and storyboards to conceptualize clear, engaging instructional content.

» Organized and implemented promotional campaigns to boost community engagement and event attendance.» Coordinated efficient setup of over 100 gaming stations, ensuring seamless operations for a large-scale gaming event.» Utilized advanced diagnostic tools to identify root causes of technical issues, leading to a 20% increase in issue resolution.

College Station, Texas, United States

» Managed logistics for events and tournaments involving over 900 participants.» Orchestrated several major projects within budget constraints by solving complex problems and working closely with senior leaders.» Established and maintained online Discord and Facebook social communities with upwards of 2000 members.» Created and implemented visually compelling graphics and videos, resulting in a 50% increase in user engagement on online platforms.

Plano, Texas

» Supported pharmacists with day-to-day activities and pharmacy office management functions.» Counted and labeled thousands of prescriptions with correct item and quantity.» Monitored multiple inventory levels to inform pharmacists of shortages and facilitate resupply.» Communicated with dozens of patients to collect information about prescriptions and medical conditions.

Tom Muehlenbeck Recreation Center

» Trained in First Aid and CPR.» Supervised recreational area for patrons.» Collaborated effectively with other lifeguards to prevent disaster.» Capable of reacting quickly and calmly in emergencies and rescues.» Expressed a hospitable attitude toward visitors and customers.