Work Experience:Kyndryl Solutions and IBM India Pvt. Ltd. and AT&T Global Business Services India Pvt. LtdGlobal Client Engagement Manager 12/2011 – PresentRoles and Responsibilities:Lead client management and account management.Responsible for overall Project Management, IT Service management (Incident, Change, Problem, Release and Deployment Management) for MHAS/Cloud Environment. Establish continuous process improvement cycles where the process performance, activities, roles and responsibilities, policies, procedures and supporting technology is reviewed and enhanced where applicable.Coordinate with client facing teams to meet and exceed client expectations address client issues.Liaised between client and internal teams to shepherd priority escalations. Trusted advisor to clients, provide Quarterly Business Reviews detailing client operations, understanding of their needs/challenges and recommending quality solutions and then delivering on said solution.Performance measurement and identify client health and proactively communicate with at-risk clients to maximize client retention.Accountable for the overall stability, security, and supportability of the clients physical & cloud platforms (monitoring capabilities, performance tuning, capacity planning, and maintaining overall platform health)Facilitate post-outage reviews (POR), Manage Service Incident Reporting (SIR), development and delivery of Root Cause Analysis (RCA) to ATT / IBM management and client.Build and maintain strong client relationships at key client levels with the objective of being a trusted business partner & be a solid contributor towards the development of an Account Strategy.Matured and optimized architectural documents as well as procedure manuals on client solution to ensure supporting teams are properly educated to understand client environment.Production of RCA’s to clients. Utilized communication skills across technical teams to understand the root cause of issues to effectively communicate resolutions and mitigations.High-level familiarity with ITIL processes, including but not limited to problem management, change and release management, service level management and security management.Unisys Global Services - IndiaFloor Technical Lead -10/2010–12/2011Quality AnalystWipro BPO -08/2008 – 10/2010Education:-> Masters in business administration (Human Resource) - Alagappa University, India.-> Bachelor of Commerce -Sree Vani Women’s Degree College affiliated to Osmania University, India.