As the Sales Development Team Lead for the Americas, I managed a growing team of SDRs and Sales Analysts that cover the North American and Latin American markets. My job involved setting my team up for success by providing them with the tools, coaching and training necessary, as well as collaborating with other departments to ensure synergies and mutual benefits.I also played a larger role in the top of funnel discovery and qualification process, and was leaned on as a point of contact for running initial discovery calls and demo sessions with prospects.

As a Sales Development Representative, my job was to ensure that interested and prospective clients are connected to the right individuals to be able to get the information that they need. From product demos, pricing and even to the specific details of which open source tools worked best for companies and why, I ensured that prospective clients had the information they needed to make informed business decisions.For more information about us and for an interesting read on the future of cloud-based open source technology, please feel free to visit the links below!

● Achieved the most successful start for an SDR in Net2phone Canada history by achieving 11 booked demos in the first month.● Exceeded quota by 240% in second month and successfully qualified leads resulting in 8 deals closed.● Highest average meetings booked-to-deals closed rate in a team of 12 SDRs.● Qualified prospects via cold calling cold leads as well as followed up on inbound marketing-generated leads to schedule product demos and meet monthly targets.

• Ensured customer satisfaction by placing accurate orders based on historical data and market trends resulting in an Order Process Compliance (OPC) rating of #3 in Alberta.• Serviced existing accounts on regular basis to maximize revenue.• Maintained thorough and current knowledge of products, competitive offerings and market developments to capitalize on growth and expansion opportunities.• Evaluated inventory and delivery needs, optimizing strategies to meet customer demands.• Assisted in product placement and visual merchandising, maintaining attractive and inviting appearance.

•Prepared and provided professional quotes to prospective clients informing them on pricing, production and delivery timelines, and optional products of interest.•Conducted consultative, B2B sales to an array of global clients resulting in 23% of total US sales and 32% of World sales in 2018 within a team of 5.•Awarded back-to-back quarterly bonuses for exceeding quarterly sales target of $90,000 USD.•Generated 32% of total sales for the US market in 2019.•Interviewed and provided recommendations on prospective team members, by express delegation of company CEO. • Coordinate with the design, purchasing and logistics teams to ensure that products are designed, produced and delivered according to client specifications and within agreed-upon deadlines.• Manage a database of clients in the US, Canada, Australia, New Zealand, and a multitude of other English-speaking countries in a range of different markets.• Collaborate directly with supplier to facilitate production and delivery of premium quality inflatables to clients, resulting in repeat sales.

•Analyzed sales data and trends to establish new and innovative sales strategies.•Prospected potential clients based on industry, business size, consumer demographics, and financial ability to pitch products and establish relationships.•Spearheaded a client outreach program comprised of follow-up phone calls with previous clients and proposed new products resulting in repeat sales.• Successfully pitched new and updated products to existing clients resulting in new purchases.

•Conducted extensive research on the causes and implications of technological poverty in the non-profit sector in the Calgary market to define company goals.•Proposed and outlined solutions to the identified issues for the consideration of the CEO.•Compiled partner and client best-practices guidelines to aid with prospecting and client attainment.•Attended meetings with company CEO and IT professionals to plan executable operational and marketing goals.•Created Partner-Engagement strategies, Client-Engagement strategies, and a preliminary Marketing strategy for Ignitech.•Drafted proposal and ask letters to be sent to prospective partner organizations for financial aid and future collaborations.