Build and maintain customer relationships with all the point of sales management in order to build strong loyalty » Communicate with customers to assess their needs, provide assistance in satisfying those needs and meeting or surpassing customers’ expectations» Address customers' queries about products, prices, availability, product uses, and services» Identify prospective customers by using business directories and customer data base, and attending a regular meeting with them» Introduce the Brand’s profile and communicate the selection of products available» Provide market feedback to the Brand Managers regarding movement of goods / brands and all issues related to the business. § Stock Replenishment » Ensure in store stock replenishment in the appropriate shelves/counters, at appropriate times » Oversee the ordering and replenishment of all goods to avoid running out of stock and process orders if necessary» Maintain a running inventory. § Merchandising» Ensure merchandising guidelines have been met all areas of my brand» Implementing on the field launches / animations in line with Brand Managers. § Man Management» Understand and communicate the organization’s priorities to ensure team’s alignment with the brand’s objectives» Supervise assigned personnel (e.g. interviewing, recommending, training, evaluating, etc.) for the purpose of enhancing productivity of staff, and ensuring that department outcomes are achieved» Oversee workload of department for the purpose of maximizing the efficiency of the work force and meeting operational requirements» Ensure proper induction of new employees» Responsible for conducting periodic performance appraisal to all assigned staff, and for growth, development, engagement and motivation, coaching and guiding the employees under my responsibility.» Monitor the attendance, leave and vacations

JOB TITLE: Retail Supervisor (Perfumes-Cosmetics ) Oct 2008 to till dateJOB PURPOSE STATEMENT: Assist Sales Team on all day to day activities of the showroom to ensure smooth functioning. Assists Store controller with all other departments to ensure smooth operations in the flow of work. Handles all stock movement documents, receives deliveries from suppliers. Ensures implementation of price revision. Reports any non-conformity with policies and procedures to the Head Office.ESSENTIAL DUTIES & RESPONSIBILITIES:• Maximizing sales through implementing productive company policies through sales personnel and by providing outstanding customer service.• Creating sales growth opportunities through innovative promotions and product launches.• Assisting sales staff with in-depth product knowledge and by assuring that highest level of service is provided to the customer.• Assigning periodical targets for the sales staff according to the potential.• Effectively managing staff commission system to motivate sales staff in addition to keeping track of the discount schemes.• Creating performance reviews for sales staff and ensuring revenue based recommendations.• Administering daily replenishment of product displays and ensuring adequate floor space for merchandizing.• Preparing daily sales reports, inventory, stock reports and commission reports.• keeping an eye on the product movements and accordingly creating purchase budget.• Scheduling staff’s duty hours and vacation plans at appropriate time of the year avoiding conflict with special business season.

Retail Merchandiser ( Fragrance ) Nov 2006 to Oct 2008 Paris Gallery Job Purpose statement : Provide stock, operational, administrative , logistics, visual merchandising & training support on the floor to ensure that the department’s objective and support services are met & achieve efficiently & effectively. Responsibilities :• Preparing purchase order as per sales, closing stock , lead time and stock norms.• Record the daily purchase order to monitor the monthly average cost of goods sold• Perform a routine check at the “Shop” & service store to ensure stock availability.• Ensure that the fast moving references are always replenished once sold on a day – to – day basis • Prepare and inform the planners of a low moving items for the action to liquidate• Receive and check orders correctly.• Responsible for the daily stock count and ensure that the prices of the product are correctly set, revised & tagged as per the company’s requirement.• Co-ordinating with the management and suppliers for promotions and new launches• Manage stock damages and spoilage, find the root causes and take preventive/corrective actions• Follow-up and report to management on visual elements, such as podiums, windows and POS gondolas etc.• Act as market information source channel between the markets respective area and the related department.

Sales Management Manage customers’ accounts by developing and maintaining sales plans and records, maintaining product and service information. Expand the business by promoting new products, achieving sales target and company goal as well. Handle advance planning of sales calls, prioritize business opportunities, accounts and target accounts, prepare and deliver proposals to the key decision makers that address and meet customers’ needs, effectively close deals that benefits the customers. Attend to the launching of new products and also with different trainings set by the Management. Develop and maintain healthy and mutually beneficial relationship with the customers by communicating to identify and understand their needs, keeping the customers informed of new products and services and applying consultative strategies. Paris Gallery Exc. Perfume In charge

 Look after outlet sales activities. Maintain perfumes sales by new product launches, range building up, increasing daily sales movements by plus selling up, to potential customers, taking care of inventory. Handle payment recovery and credit Control. Maintain client communication, solve client complaints and manage administration. Service client account and providing pre and post sales service to customers.