Farishtae Minwalla Email & Phone Number

Aylmer, Ontario Canada

• Maintain Accounts for Group of Companies: Monthly Reconciliations, EFT Payments, and Banking.
• Monthly Basis prepare Government Remittances, financial & management reports in a timely manner.
• Complete month-end, year-end close procedures in a timely and accurate manner.
• Maintain/Update Customer Promotions & Communications Database
• Assist with Insurance, Services Contracts, Legal Agreements, Licenses
• Update Customer & Industry Contacts Database & LinkedIn Connections

Tillsonburg, Ontario, Canada

• Lead team through shift, encouraging a positive attitude and supportive work atmosphere.
• Utilize planning and projection tools to maximize efficiency, particularly during peak service periods.
• Attentively listen to and resolve customer concerns in a timely and satisfactory manner.
• Achieve customer satisfaction by focusing on relationship building and effective service provision.
• Coach, mentor, and train team members on their respective workstations.
• Review and implement shift plan to ensure smooth production.

Mississauga, ON Canada

• Designed internal posters and documents for different workplace committees.
• Assisted clients with customized service products; average of 12.4 daily sales ratios out of 5 per day, exceeding the target by 248%.
• Established collaborative relationships with a team of 10 CSR agents by motivating, working together to achieve goals, and engaging in team building and business development activities.
• Met monthly quotas and exceeded targets by 70%; recognized by management as a top salesperson.
• Maximized and effectively used technology, tools and sales resources with all clients.
• 90% customer satisfaction level achieved by displaying professionalism and active listening skills to establish rapport; demonstrated in quarterly reports.

Wynford Canada

• Promoted company's marketing packages (telephone, internet and cable) in 5 buildings with an average of 500 apartments on a daily basis.
• Interacted with over 30 clients/day; met weekly targets within deadlines consistently.
• Approached and engaged with prospective clients by providing an overview of services.
• Created and adapted marketing strategies by linking benefits and features of services to each individual.
• Determined effective layout for advertising booths at multiple locations (universities, condo buildings, and apartment buildings.)

Pakistan

• Used online mediums to source out marketing and writing projects for worldwide clients.
• Gathered and completed background information required to fulfill freelance writing assignments completed on a contract basis.
• Based on proposals, negotiated time-frames and service fees for completion; created an average of five articles on a daily basis.
• Coordinated with clients to develop strategic, dynamic and interactive online marketing presence

Greater Atlanta Area

• Assisted 60 clients/day and performed debit, credit and cash transactions of up to $3000/daily.
• Managed three full-time employees; created biweekly schedules and trained new employees on opening and closing procedures.
• Collaborated with four suppliers on a daily basis and picked up merchandise from warehouse retailers.
• Conducted a weekly inventory of over 5000 products.
• Performed bank deposits and finalized end-of-day transaction reports.

Bachelor’S Degree, Business Administration And Management, General

Master’S Of Business Administration, Marketing, 3.0 Gpa

Activities and Societies: - Conducted and Organized round table conference for Entrepreneurship Course. - Organized and Managed Festival.

Digital Marketing, 89.9%

Focuses on the pillars of modern marketing and digital communications and provides the skills to navigate the changing marketing landscape.

High School, Medical