Managing QC and Support TeamsCreating, establishing and managing project plans for the deployment of new services or projects.Ensure that project procedures are implemented and followed in all supervised projects.Manage implementation team of 20+ implementation engineers Give technical and business Support.Prepare and manage Test result reportsPrepare and manage the Status reports.Prepare and Review Functional Test cases.Preparing Estimation, and testing plan.Prepare and Review System and Integration Test cases.Review Design and proposed solutionManage UAT SessionsManaging JIRA (Proprietary Issue Tracking Products)Managing the stakeholders expectationsHardware Procurement Management

Conceptualized software design and database decisions.Planned, analyzed, designed and implemented complete applications encompassing preparing detailed technical specifications, providing time/cost estimates, writing and documenting code, conducting requirement, design and test plan reviews to the final delivery of quality code subsequent to testing. Apprised users and management of project status and conversely, updated technology team of user issues and potential roadblocks to adapt effectively to team/ client environments. Maintained complete documentation and prepared user manual to facilitate efficient use of software.Ensured that adequate simulation and testing takes place before applications are used.Liaised with other technical staff so as to provide "end-to-end" solutions, which avoid conflicts between systems and also provided full data backup.End User orientation and training Support Distribution Channel like Kiosk machines (HW/SW) Support and maintain ID card printers (Zebra, Kodak, Fargo)