Managed the retail and concessions businesses at Ford’s Theatre, to include 2 gift shops and 1 concession stand, increasing profitability by 25% between Fiscal Year (FY) 2018 and FY 2019 by driving revenue growth, implementing effective cost control measures, and minimizing inventory loss.Improved sales by 13% from $1.12M to $1.27M between FY 2018 and FY 2019 and by 9% in the first quarter of FY 2020 by analyzing market trends and historical data and collaborating with cross-functional teams to identify new revenue streams. Surpassed all other financial KPI goals including sales per capita, average dollar sale, and capture rate.Reduced expenses through efficient payroll management, decreasing payroll as a percentage of sales by 6% year-over-year by hiring for cultural fit, effective succession planning, increased employee engagement and retention.

Managed 3 stores and oversaw entire store operations of a $12M retail location at Washington National Airport, analyzing sales, margin, and employee productivity reports to identify new revenue opportunities.Exceeded net profit goals for 4 consecutive years leading to annual performance bonuses for the entire team, by studying monthly profit and loss statements and creating Operations Reports to increase sales and control variable expenses in assigned stores.Increased revenue by 20% from $4.1M to $5M between FY 2012 and FY 2015 in one of the highest grossing stores in the company. Created and analyzed merchandise productivity reports to identify best-sellers and worked with cross-functional team members to optimize product placement and exposure.Performed the location’s human resources functions, to include payroll management, yearly performance evaluations, employee counseling, and sales coaching. Assisted General Manager with recruitment.