Re-assigned to Global Network Operations Center (GNOC) project as tier-3 support

Appointed and responsible as a L3 Network Operations support to multiple clients around the globe for the “Custom-Leveraged-Network-Operations-Center” (CNOC) project. Assist L2 team on high severity escalation incidents and execute Emergency changes if require. Mentoring less experience Eng. for any issue arise. Plan and execute BAU service improvement changes. Product support coverage: WAN/LAN/WLAN: Cisco/Nexus/ACI, Juniper, Arista, HPE/Aruba, Meraki ADC: F5-LTM, F5-GTM, Kemp-LoadMaster FW: Palo Alto (On-Prem & Cloud-base), Check Point, Fortinet Proxy: BlueCoat ProxySG, Broadcom Web Security Service (WSS)

Oversee AIG Network Infrastructures Globally on behalf of Accenture (Joint-Venture partnership) not limited to Routing and Switching Including BGP, OSPF and EIGRP. - Various of Switching technology including Cisco Catalyst & Nexus Data Center Family, Arista Family, Cisco Meraki Family and Dell Force10 & Brocade family, ACI & Viptela SD-WAN Vmanage. - WLAN Technology including Cisco WAP, Cisco Wireless Controller, Cisco Prime Infrastructure, Motorola WIPS. - Various of Monitoring Tools not limited to Solarwinds Orion, CA Spectrum, CA Performance Management (NetQoS), Thousand Eyes, NGenius Pulse. - F5 Load-balancer - Network Security: Forescout Network Access Control (NAC), Splunk Event tools, Palo Alto FW & Zscaler Cloud proxy. - Configuration Management: ServiceNow, NetData, Nlyte, HPNA & DSView - Etc: ; Citrix XenDesktop, XenApp

Global Command Center - Network OperationsOversee AIG Network Infrastructures Globally not limited to Routing and Switching Including BGP, OSPF EIGRP.- Various of Switching technology including Cisco Catalyst & Nexus Data Center Family, Arista Family, Cisco Meraki Family and Dell Force10.- WLAN Technology including Cisco AP, Cisco Wireless Controller, Prime, Motorola WIPS.- Various of Monitoring Tools not limited to Solarwinds Orion, CA Spectrum, Thousand Eyes, NGenius Pulse.- IP & DNS Management: BT Diamond IP Control, BlueCat- Configuration Management: ServiceNow, NetData, Nlyte HPNA- Etc: Network Access Control (NAC); Citrix XenDesktop, XenApp

-AIG APAC Data Centre (Tier III, 6014 sqft). -Power cycle (reboot). -Equipments racking, cabling. -UTP, Fiber Optic, Twinax (FCoE) cabling. -Data Center Airflow setup, Power Source. -Data Center Zoning (Core Network, DMZ, Wintel / ESX, Unix, Storage). -IT Service Management (ITSM), Change, Incident Management, Service Catalog (Service-Now). -Attending the CAB meeting for Change and Incident Management. -Maintaining the asset list with CMDB System. -Device cabling, port, layout management. -Asset management, Off-site Backup Storage Inventory.- Basic observation and reporting on the environment. - Escort other IT support staffs, vendors in the Data Center. - Help to liaise with DC service provider for administrative and technical aspects of running DC. - Help to enforce policy, procedure in an AIGGS DC environment. - Assist in the backup operation in the tape management (LTO4). - Managing backup operation with AS400 System. - Management or upgrading of equipment components (i.e. Processors, cards, drives, memory) - Equipments, Media, and supply management, inventory. - Assist network/Telco support team in Circuit testing & the trouble ticket management. - Assist Escalation team for physical / technical part of incident troubleshooting. - Assist windows/unix support team in OS installation and troubleshooting. - Assist storage support team in Storage system setup and configuration. - And any other IT support typically required to run IT DC infrastructure. - Involved with High-End technology device such as the EMC Storage (VNX, AVAMAR, VPLEX, Symmetrix, Brocade Switches). - Network Devices such as Palo Alto Firewall, Cisco Devices, Juniper Devices, Avaya Devices, Cisco Terminal Server, Cisco Wireless Controller. - Security Devices such as SourceFire, FireEye, Check Point, NetOptic.- Power: Avocent Smart PDU, IPKVM DSVIEW, Power Feeder. - Project Implementation - Assist on Wintel, Storage, Network, Security, VMware. -

Network/Data Center Support:• Monitor an IPVPN network of 50 clients.• Perform first level troubleshooting for IPVPN issues, co-location equipment power status, cabling and application• Generate and execute monthly availability and utilization IPVPN's report to clients.• To check the cable connectivity problems in the data center and troubleshoot it.• Provide support in resolving network problems either directly on site or via telephone.• Administrate client's email and SFTP control.• Managed data center and execute daily operations report.•Maintenance of back-up systems.•Ensured air-conditioning facility for physical layouts.•Responsible for first level troubleshooting of servers.•Monitored redundancy of internet connection.•Worked with CRM system. •Customer Remote Hand-on support for co-location customer such as Tunemoney, Pacnet Singapore and etc.•Managed Symantec Antivirus Server.•Card Access Server.•Managed Windows DNS Server.Summary of operations jobs/task:•Network Monitoring- Solarwind, Visual Pulse.•Network Device - Cisco router and switch, Packet Shaper, TMIPVPN, TM Frame Relay, Leased line, ISDN BRI&PRI, ADSL.•Network Troubleshooting – routing, filtering.•Data Center Network – cable layout, infrastructure.•Data Center – VESDA, smoke detection, FM200, genset, disaster recovery, power source, environment.•MDF room – audit Telco panel – TIME, TM, Pacnet, Maxis.•Tape backup delivery – Bank Islam IT to CSF, Cyberjaya and vice versa.

*PC Maintenanance and troubleshooting.*Networking.

- IT End User Support for internal employees within Sapura Group of companies.-IAM Microsoft Windows Active Directory : User Profiles (Roaming and Mandatory), users creating and password reset.-Troubleshooting for Computer Hardware, OS and Application (SAP Basis).-Performed First Level troubleshooting for SAP Basis users.-Managed Print Services.-Endpoint protection (Symantec) agent for Server and Desktop.-Managing Network Infrasructure.-Oversee 24/7 Network and Server monitoring in Data Center environment.

Assists PKB Computer Technicians in IT Daily Operations- Computer Lab OS rebuilt.- Various of IT Technical Support for PKB staff