1.Product upload, content creation, inventory management, and ensuring accurate product information on the website.2.Collaborate with the marketing team to create and execute targeted and effective promotional email campaigns.3. Provide excellent customer service by giving precise and accurate information, ensuring high customer satisfaction levels.4. Clients follow up and customers over the phone to provide relevant information and build trust and confidence.5. Collaborate with the sales team to process orders, track shipments, and handle product returns or exchanges.6. Maintain and manage various social media channels, including Facebook, Instagram, WhatsApp, etc.7. Manage customer support tickets, emails, and other communication channels, efficiently resolving issues and ensuring customer satisfaction.8. Engage with customers through inbound and outbound calls, messenger platforms, WhatsApp, and live chat to promptly address their inquiries, concerns, and provide assistance in a professional and courteous manner.9. Contribute to the improvement of customer support and e-commerce processes by identifying areas for enhancement and suggesting innovative solutions.

1.Monitoring random mail to improve quality, minimize errors and track operative performance.2.Reviewing the performance of team mates, identifying training needs and planning training sessions.3.Handling the most complex customer complaints or enquirers.4.Coaching, motivating and retaining team mates5.Handle incoming mail from customer & solve the critical issue.6.Monitoring SLA of each mail 7.Preparing & submit report.8. Bulk Mailing to Seller.

1. Response SLAs assurance and daily Reporting.2. Handle incoming chat from customer, SOP Maintain3. Achieved CSAT

1.Social Media Pages ((Facebook, Live chat, Play store, YouTube, Instagram, Twitter etc) ) query management.2.Customer Feedback Collection and Other jobs assigned by Supervisor.

1.Inter-departmental & cross Functional escalation monitoring2. Call back to customer for complaint against agent behavior or wrong information, Customer Satisfaction, forward to higher management for taking necessary action.3.Make second level calls regarding customer’s complain which was passed from inbound & digital. Give resolution according to company policy.

1. Inbound Call Support, SOP Maintain, Quality Assurance Guideline maintenance, Call Center system & Portal handling.2. Attending Team meetings & other team building activities.

1. Roster maintain, Duty of Shift In-charge, Prepare report end of the shift. 2.Social Media Pages ((Facebook, Live chat, Play store, YouTube, Instagram, Twitter etc) ) query management, customer Feedback Collection and Other jobs assigned by Supervisor.3. E-Chat Handling. Voice Recording for product promotion.

1.Make second level calls regarding customer’s complain regarding Network, Call rate, Bill etc which passed from inbound and give resolution according to SOP.2. Call to customer when they marked call as negative (NPS Call).

1. Inbound Call Support, SOP Maintain, Quality Assurance Guideline maintenance, Call Center system & Portal handling.2. Attending Team meetings & other team building activities.

1. Give lessons.2. Preparing questions paper. 3. Check answer sheets and many more assigned by authority.