Responsible for WAN / LAN infrastructure for Progressrail in Europe /Africa/ Asia. (also back up for US)I look after the Data Center's in Europe and Asia. Designing and implementing network and infrastructure solutions.

Looking after the IP network for Homeserve and sites.Experience in:VOIPAvayaCisco routing /switching /Pix /WANLoad balancing CSS and ACECheckpoint - (Nokia)Various monitoring systems inc:Solarwinds / Whatsup gold / Crannog systemsDR / Planning / StagingProject Management.

Provide server support and monitoring of development systems.As part of a small team i looked after the development network and carried out various upgrades and updates to the live web systems. (Linux)Also started a project to create a full windows 2003 network with sharepoint portals and cvs storage.The daily tasks also included Version monitoring for the live systems and build research.

• Working in a team of 18 call handlers, offering 1st 2nd and 3rd level support on all aspects of software and hardware on all the machines that the Dixon’s group company sells and all other companies on premium rate telephone lines.• Worked on the games support line. Offering technical assistance on any game sold by PCWorld.• 2nd level technical support to the team. Offering advice to resolve problems quickly and effectively.• Worked as team leader designate for various teams to cover team manager duties.• Supported various projects for the Dixons group. Including the pilot of the internet provider “Freeserve” (Now Orange) and “At home with your PC” as 1st level support to customers.• Secondment as Technical Coach for various support teams in the call centre.• Secondment to the business support section to provide support for machines purchased under the business cover offered by the stores, this included engineer support and branch support.. Secondment to Business Project team as Project Officer, managing workflow and documentation for new and existing procedures and policy.