Todd Farmer

Todd Farmer Email and Phone Number

Chief of Staff, R and D @ Redpanda Data
Lynden, WA, US
Todd Farmer's Location
Bozeman, Montana, United States, United States
Todd Farmer's Contact Details
About Todd Farmer

Strategic and flexible technical leader with extensive experience negotiating technical, operational, business and customer needs. Data-driven, detail-oriented people manager with proven remote leadership experience working with disparate, globally-distributed teams. Technically proficient player-coach able to contribute directly or enable and lead staff as required. Passionate customer experience and open source advocate.

Todd Farmer's Current Company Details
Redpanda Data

Redpanda Data

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Chief of Staff, R and D
Lynden, WA, US
Todd Farmer Work Experience Details
  • Redpanda Data
    Chief Of Staff, R And D
    Redpanda Data
    Lynden, Wa, Us
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  • Redpanda Data
    Senior Technical Program Manager
    Redpanda Data Feb 2023 - Present
    San Francisco, Ca, Us
    * Performed chief of staff duties as part of Engineering leadership.* Established and incubated consolidated Information Security team comprised of IT, GRC and Security Engineering functions.* Orchestrated rhythm-of-business functions including quarterly planning and weekly operational sync coordinating across Engineering teams and business stakeholders.* Defined vendor qualification and management practices with Legal, Finance, IT and GRC stakeholders.* Implemented and administered foundational operational systems including Jira, Aha!, GitHub, and FreshService.* Led successful SOC2 Type II audit initiative across all relevant divisions.* Defined operational incident handling policies and procedures in support of multi-cloud service.
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  • Voltron Data
    Senior Manager, Open Source Support Engineering
    Voltron Data Apr 2022 - Dec 2022
    Mountain View, California, Us
    * Established support policies and procedures at an early-stage technology startup. * Defined customer engagement practices and coordinated support deliverables, including development work on upstream Apache projects. * Led administration and management of support and engineering delivery issue tracking systems in Jira and GitHub, including migration of existing open source project issue tracking from Jira to GitHub issues. * Built customer success reporting infrastructure and issue management automation.
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  • Oracle Mysql
    Devops Architect (Senior Program Manager)
    Oracle Mysql Feb 2019 - Apr 2022
    Austin, Texas, Us
    * Defined, established and managed the DevOps and SRE functions supporting the launch and ongoing operation of a fully managed cloud database. * Created and implemented policies, procedures and tooling for the service running in Oracle Cloud Infrastructure second-generation cloud. * Transformed existing license and subscription-based software engineering team to CI/CD-based service delivery DevOps and SRE models. * Established, trained and provided task prioritization, managerial oversight and code review for globally-distributed SRE organization. * Defined and implemented tooling for runbook curation, fault detection, diagnostic and operational tools. * Defined operational roles and staffing policies, and implemented tooling supporting schedule management. * Established operational SLOs and KPIs and associated monitoring, fault detection, diagnosis and response definition. * Trained global staff on operational tasks and tooling. * Provided executive reporting on operational health and initiatives. * Performed code reviews in support of operability across all components of service code base.
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  • Cloudera
    Senior Manager, Backline Support
    Cloudera Feb 2016 - Feb 2019
    Santa Clara, California, Us
    * Led globally-distributed team of senior support staff developing technical expertise across global support delivery organization and reducing support demand through product supportability enhancements, knowledge content creation, process and tooling improvements. * Part of Support strategic leadership team for 200+ person Support organization. * Established and directed leadership development program within the Support organization.
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  • Oracle
    Director, Technical Product Management, Mysql
    Oracle Apr 2013 - Feb 2016
    Austin, Texas, Us
    * Coordinated NPI and security-related processes across the full MySQL product portfolio, ensuring integration and consistent feature support. * Drafted technical requirements for features based on customer and business directives. * Participated in engineering leadership initiative planning and execution tracking. * Responsible for usability, supportability, and observability aspects of all MySQL products. * Coordinated new product and feature training for stakeholders including Sales and Support teams.* Managed curriculum development team for MySQL-related training. * Established community contribution recognition programs. * Promoted feature development and community contributions through blog posts.
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  • Oracle
    Director, Mysql Global Support
    Oracle Jan 2010 - Apr 2013
    Austin, Texas, Us
    * Managed globally-distributed team of 45+ technical support staff and regional managers. * Led migration and integration activities after acquisition by Oracle, driving adoption of new delivery tools, policies and practices. * Established and tracked performance KPIs for global support team. * Represented customer and support interests in product management and planning teams. * Championed increased customer focus across teams in the MySQL business unit. * Established and trained the first MySQL support center in Bangalore, India.
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  • Oracle
    Manager Of Support
    Oracle Aug 2007 - Jan 2010
    Austin, Texas, Us
    * Provided direct oversight for and developed a staff of 4-8 technical support engineers, progressing tomanagement of team of 18 staff including two managers. * Defined and drove projects to successful implementation. * Primary point of contact for external partners to coordinate and develop joint support procedures and tools. * Contributed to feature development and maintenance of MySQL JDBC (Java) driver.
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  • Oracle
    Support Engineer
    Oracle Aug 2006 - Aug 2007
    Austin, Texas, Us
    Assisted customers with deployments of various MySQL products, focusing primarily on MySQL Cluster. Developed and maintained Java connector for MySQL, including features related to high-availability, load balancing, failover and management capabilities.
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  • Elm Resources
    Programmer Analyst - Lead
    Elm Resources Jun 2004 - Aug 2006
    Tampa, Florida, Us
    Provided operational support, problem diagnosis and remediation, and feature development work for web-based data exchange supporting student loan origination and processing data for thousands of US colleges and universities. Extended Java-based SOAP web services and ColdFusion-based web presentation layer code, as well as Oracle database support.
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  • Elm Resources
    Business Analyst
    Elm Resources Feb 2003 - Jun 2004
    Tampa, Florida, Us
    Assessed customer and business needs to produce project requirements documents for vendor implementation. Evaluated delivered software for acceptance.
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  • Wheaton College
    Financial Aid Officer
    Wheaton College 1998 - 2001
    Wheaton, Il, Us
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Todd Farmer Skills

Mysql Open Source Databases Java Sql Customer Support Software Development Technical Leadership Enterprise Software Team Management Cloud Computing Java Enterprise Edition Integration Database Design Linux High Availability Scalability Saas Oracle Python Jdbc Xml Management Software Engineering Unix Shell Scripting Business Analysis Operating Systems Javascript Perl Architecture Product Development Open Source Software Technical Support Web Applications Technical Analysis Web Development Staff Development Usability Engineering Information Security Php Git Cloudera Hadoop

Todd Farmer Education Details

  • University Of Iowa
    University Of Iowa
    General
  • Wheaton College
    Wheaton College
    Bachelor Of Arts (B.A.)

Frequently Asked Questions about Todd Farmer

What company does Todd Farmer work for?

Todd Farmer works for Redpanda Data

What is Todd Farmer's role at the current company?

Todd Farmer's current role is Chief of Staff, R and D.

What is Todd Farmer's email address?

Todd Farmer's email address is to****@****sql.com

What is Todd Farmer's direct phone number?

Todd Farmer's direct phone number is +180543*****

What schools did Todd Farmer attend?

Todd Farmer attended University Of Iowa, Wheaton College.

What skills is Todd Farmer known for?

Todd Farmer has skills like Mysql, Open Source, Databases, Java, Sql, Customer Support, Software Development, Technical Leadership, Enterprise Software, Team Management, Cloud Computing, Java Enterprise Edition.

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