Todd Farmer Email & Phone Number

Lynden, Wa, Us

San Francisco, Ca, Us

* Performed chief of staff duties as part of Engineering leadership.* Established and incubated consolidated Information Security team comprised of IT, GRC and Security Engineering functions.* Orchestrated rhythm-of-business functions including quarterly planning and weekly operational sync coordinating across Engineering teams and business stakeholders.* Defined vendor qualification and management practices with Legal, Finance, IT and GRC stakeholders.* Implemented and administered foundational operational systems including Jira, Aha!, GitHub, and FreshService.* Led successful SOC2 Type II audit initiative across all relevant divisions.* Defined operational incident handling policies and procedures in support of multi-cloud service.

Mountain View, California, Us

* Established support policies and procedures at an early-stage technology startup. * Defined customer engagement practices and coordinated support deliverables, including development work on upstream Apache projects. * Led administration and management of support and engineering delivery issue tracking systems in Jira and GitHub, including migration of existing open source project issue tracking from Jira to GitHub issues. * Built customer success reporting infrastructure and issue management automation.

Austin, Texas, Us

* Defined, established and managed the DevOps and SRE functions supporting the launch and ongoing operation of a fully managed cloud database. * Created and implemented policies, procedures and tooling for the service running in Oracle Cloud Infrastructure second-generation cloud. * Transformed existing license and subscription-based software engineering team to CI/CD-based service delivery DevOps and SRE models. * Established, trained and provided task prioritization, managerial oversight and code review for globally-distributed SRE organization. * Defined and implemented tooling for runbook curation, fault detection, diagnostic and operational tools. * Defined operational roles and staffing policies, and implemented tooling supporting schedule management. * Established operational SLOs and KPIs and associated monitoring, fault detection, diagnosis and response definition. * Trained global staff on operational tasks and tooling. * Provided executive reporting on operational health and initiatives. * Performed code reviews in support of operability across all components of service code base.

Santa Clara, California, Us

* Led globally-distributed team of senior support staff developing technical expertise across global support delivery organization and reducing support demand through product supportability enhancements, knowledge content creation, process and tooling improvements. * Part of Support strategic leadership team for 200+ person Support organization. * Established and directed leadership development program within the Support organization.

Austin, Texas, Us

* Coordinated NPI and security-related processes across the full MySQL product portfolio, ensuring integration and consistent feature support. * Drafted technical requirements for features based on customer and business directives. * Participated in engineering leadership initiative planning and execution tracking. * Responsible for usability, supportability, and observability aspects of all MySQL products. * Coordinated new product and feature training for stakeholders including Sales and Support teams.* Managed curriculum development team for MySQL-related training. * Established community contribution recognition programs. * Promoted feature development and community contributions through blog posts.

Austin, Texas, Us

* Managed globally-distributed team of 45+ technical support staff and regional managers. * Led migration and integration activities after acquisition by Oracle, driving adoption of new delivery tools, policies and practices. * Established and tracked performance KPIs for global support team. * Represented customer and support interests in product management and planning teams. * Championed increased customer focus across teams in the MySQL business unit. * Established and trained the first MySQL support center in Bangalore, India.

Austin, Texas, Us

* Provided direct oversight for and developed a staff of 4-8 technical support engineers, progressing tomanagement of team of 18 staff including two managers. * Defined and drove projects to successful implementation. * Primary point of contact for external partners to coordinate and develop joint support procedures and tools. * Contributed to feature development and maintenance of MySQL JDBC (Java) driver.

Austin, Texas, Us

Assisted customers with deployments of various MySQL products, focusing primarily on MySQL Cluster. Developed and maintained Java connector for MySQL, including features related to high-availability, load balancing, failover and management capabilities.

Tampa, Florida, Us

Provided operational support, problem diagnosis and remediation, and feature development work for web-based data exchange supporting student loan origination and processing data for thousands of US colleges and universities. Extended Java-based SOAP web services and ColdFusion-based web presentation layer code, as well as Oracle database support.

Tampa, Florida, Us

Assessed customer and business needs to produce project requirements documents for vendor implementation. Evaluated delivered software for acceptance.

Wheaton, Il, Us

Master Of Business Administration - Mba, Business Administration And Management, General

Bachelor Of Arts (B.A.)