Farnaz Keyvanloo Email & Phone Number

Richmond Hill, On, Ca

Aurora, Ontario, Canada

• Partner with the Area Manager to develop and effectively execute a quarterly and annual studio operating plan.• Hired and trained more than seven studio associates through effective networking, recruiting, and interviewing. • Schedule the associates based on the business demands and approve the hours and other administrative processes to achieve the business goal.• Exceeded sales and profit goals established in the quarterly studio operating plan by 45% in 2022.• Achieved a close rate of 16% increase in quarter 1 of 2023 by using cold calling along with email and various online channels to target customers by their photography needs.• Recognized for continually delivering above-average customer service in the studio.• Create social content for Instagram and Facebook for all company events and promotions throughout the year.

Whitchurch-Stouffville, Ontario, Canada

• Handled issues of return, exchange, and refund.• Ensured total customer satisfaction during their shopping experience patiently.• Resolved customer inquiries and complaints addressing in-store and web-related matters by communicating effectively with the customers ( via phone, email, and chat )

Iran

• Kept management informed by reviewing and analyzing special reports, summarizing information, and identifying trends on a daily basis that required attention to deadlines.• Managed the busy schedules of three or more company managers while handling general office administration.• Handled a high volume of paperwork daily, as well as collaborated with the accounting and shipping departments on invoicing and shipment.• Inputted numerical data into databases accurately and timely.• Effectively communicated with and supported sales and administrative teams and coordinate their activities.• Coordinated documentation, inventory, and schedules to boost team productivity.

Postgraduate Degree, Human Resources Management/Personnel Administration, General

Bachelor'S Degree, Chemical Engineering