Firas Arodaki, Mslm Email & Phone Number

San Jose, Ca, Us

San Jose, California, United States

San Jose

- Managing SysAid and KACE helpdesk platforms and utilizing them to support end users worldwide and assigning tickets- Assisting all user with file servers, email, VPN systems, and all IT related resources- Support of Active Directory and group policy- Administering DHCP/DNS network changes for devices, SaaS tools, wireless infrastructure, and virtual environment- Purchasing IT related inventory for hardware, software, and peripheral equipment.- Working in cross-functional technical and non-technical groups and teams for application and software developments- Develop IT related documentations for the IT department and for all users to provide security education- Mentoring and training new hires of the IT department- Maintaining Juniper Pulse Secure as the primary VPN to extend capability domestically and internationally for remote access- Deploying Trend Micro and CrowdStrike as anti-virus agents for all users- Preparing laptops and desktops for onboarding and pre-existing users.- Responsible for onboarding and off-boarding processes- Acting as the first level support for all incoming requests- Maintaining servers consisting of a Windows, Apple, Linux based infrastructure- Encrypting laptops, MacBook's, Mac Mini's for users

La Verne, Ca, United States

Degree in Leadership and ManagementConcentration in Nonprofit Management

Fullerton

- Co-founded American Relief Fund, Inc and registered it as a non-profit organization in the state of California.- Analyzed beneficiaries’ and donors’ data to assign finances and activities.- Managed finances to be aligned with the mission and vision of ARF.- Documented income and expenses of the organization and reported them during the board of directors meetings. - Worked with different organizations and entities across the nation to raise awareness and funds for the targeted people.- Used qualitative and quantitative methods to accomplish assignments.- Visited Syrian refugees in the Los Angeles Greater Area and evaluated their needs to become self-sufficient.- Communicated with minor, major, and potential donors and supporters to build a network for ARF.- Reported results of the refugees' visits to the board of directors to evaluate their needs and provide them with the necessary materials and monthly rental checks. - Coordinated events and fundraisings to support the mission. These events were in collaboration with different groups who were interested in the refugee cause.- Fundraised more than $100,000 in one year through online and in-person activities which covered all the needed expenses for the beneficiaries to assist them in building their families.

Upland, Ca

• Communicated with +20 walk-in customers and via phone daily to buy items. • Troubleshot +10 received laptops and PC’s in a daily basis.• Listed and sold +30 working electronic parts on e-bay and Craigslist in a day.• Maintained office supplies and equipment to keep track of inventory.

Santa Ana, Ca

• Supported physicians over the phone by walking them through steps to facilitate their jobs.• Used TeamViewer and Remote Desktop Connection programs to assist clients remotely. • Created a manual for the IT department for employees to follow when necessary.• Administered Active Directory groups and users• Maintained the functionality of the network to guarantee the ability of users to work without interruptions• Trained new IT hires on the department’s duties• Set up or improve stations for new and current employees • Participated in designing a new platform for providers and users

1950 Third St, La Verne, Ca 91750

1) Life Science: Human Environment, BIOL 101, Fall 2009 and Spring 20102) Organic Chemistry I and General Chemistry I and II3) Graded assignments and exams4) Helped students understand the concepts of the materials

Master’S Degree, Leadership And Management, 4.0/4.0

Bachelor’S Degree, Minor In Chemistry

Activities and Societies: - Muslim Students' Association - Interfaith Student Club- Major in Computer Science and Computer Engineering.

Bachelor’S Degree, Computer Science And Computer Engineering, 3.29

Activities and Societies: Muslim Students Association - Co-Founder and President Interfaith Student CouncilComputer Science and Computer.