Faron Xavier Email & Phone Number

Dubai, United Arab Emirates

• Overseeing clear and accurate financial records i.e. budgeting, reporting, planning and auditing. • Work with management and other heads of departments at all times and assisting in carrying out special requirements and duties necessary in adding to the guest’s general comfort.• Successfully dealt with valuable accounts.• Assisted Human Resources with recruiting whenever deemed necessary.• Developed, implemented and reviewed operational policies and… Show more • Overseeing clear and accurate financial records i.e. budgeting, reporting, planning and auditing. • Work with management and other heads of departments at all times and assisting in carrying out special requirements and duties necessary in adding to the guest’s general comfort.• Successfully dealt with valuable accounts.• Assisted Human Resources with recruiting whenever deemed necessary.• Developed, implemented and reviewed operational policies and procedures.• Planned, managed and assigned manpower efficiently to meet requirements. Show less

• Communicating with upper management to develop strategic operations goals.• Developing strategic long-range plans to achieve strategic objectives.• Creating and managing the organization’s fiscal operating and capital budget and expenses.• Monitoring operational performance of both internal and external service providers.• Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans.• Providing a… Show more • Communicating with upper management to develop strategic operations goals.• Developing strategic long-range plans to achieve strategic objectives.• Creating and managing the organization’s fiscal operating and capital budget and expenses.• Monitoring operational performance of both internal and external service providers.• Monitoring facility condition and environmental performance and recommending or approving funding levels and spending plans.• Providing a workplace setting that is conducive to productive work.• Monitoring occupant satisfaction.• Monitoring construction and renovation projects.• Monitoring performance metrics.• Receiving and responding to approvals and notifications. Show less

• Headed a team of 17 members, handled inbound call unit for Banking Operations.• Efficiently identified problems and escalated them to higher officials, resolved through effective coordination with the concerned divisions.• Ably supervised the service & sales performance of the team, and ensured ‘Total (Customer) Satisfaction Factor’ level is maintained. • Mentored phone service executives and focused on ‘problem instance’ on a weekly basis to the respective back-end unit and… Show more • Headed a team of 17 members, handled inbound call unit for Banking Operations.• Efficiently identified problems and escalated them to higher officials, resolved through effective coordination with the concerned divisions.• Ably supervised the service & sales performance of the team, and ensured ‘Total (Customer) Satisfaction Factor’ level is maintained. • Mentored phone service executives and focused on ‘problem instance’ on a weekly basis to the respective back-end unit and resolved the problems.• Monitoring and making inventory and report on kitchen items that needs reordering.• Ensuring that dishes are clean by cleaning cookware and other utensils used by consumers and making sure that the supply of cookware for food preparation is adequate and functional.• Responding promptly to the requests of the head cook or chef.• Packaging of meals for TO-GO orders. Show less

• Promoted service quality standards and initiatives to the Branch/Area officers and ensured that these are being implemented through coaching and presentations to drive consistency of service levels.• Imparted training on Banking & Credit Card products & processes to new recruits.• Inducted training on phone service executives on process changes & new products.• Conducted training in soft skills, conducted training for senior credit card officers on banking products &… Show more • Promoted service quality standards and initiatives to the Branch/Area officers and ensured that these are being implemented through coaching and presentations to drive consistency of service levels.• Imparted training on Banking & Credit Card products & processes to new recruits.• Inducted training on phone service executives on process changes & new products.• Conducted training in soft skills, conducted training for senior credit card officers on banking products & processes.• Scrutinized calls for quality and for audit with feedback report to the executives.• Facilitated training needs for Phone Service Executives.• Conducted monthly quizzes to evaluate the levels of the phone service executives. • Arranged training needs and conducted the essential refresher trainings. • Prepared training MIS reports newsletter, evaluated the call targets for the entire unit.• Submitted weekly & monthly reports, issued State Bank drafts (for Citibank customers) on daily basis.• Efficiently resolved agents queries through the SLS (service log system) Channel for Banking.• Oversaw funds transfer, Deposit booking, Mutual Funds subscription, share transfer, Cheque book issuance, stop payment issuance, PIN issuance etc.• Attended to the queries of the customers and NRI; generated prospective leads • Responsibly handled daily banking & credit card transactions. Show less

• Responded to queries from Hathaway merchants, resolved customer issues.• Effectively interacted with the technical team and assisted customers.• Refer unresolved customer grievances or special requests to designated departments for further investigation.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.• Follow up to ensure that appropriate actions… Show more • Responded to queries from Hathaway merchants, resolved customer issues.• Effectively interacted with the technical team and assisted customers.• Refer unresolved customer grievances or special requests to designated departments for further investigation.• Keep records of customer interactions and transactions, recording details of inquiries, complaints, and comments, as well as actions taken. Process orders, forms and applications.• Follow up to ensure that appropriate actions were taken on customers’ requests. Show less

General Management Program

Ba, English Literature

Activities and Societies: Rotract club,Social Service

Education record