Farookh Khan Email and Phone Number

• Managed a team of IT support specialists in a high-volume Shared Services unit to achieve operational outcomes and provide effective and timely day-to-day IT desktop support, advice, guidance and diagnosis, and timely problem resolution for clients.• Supervise and provide IT support for a range of devices, hardware, software, network, systems, and other computing related technologies. Services include technical support in the diagnosis and resolution of complex software and hardware incidents, requests, and problems.• Coordinate and oversee user accounts creation, monitoring and maintenance, access levels and permissions, and implementation of systems resource use policies in accordance with security procedures and delegations.• Support and troubleshooting servers (Windows Server 2012, Windows 7, Windows 10) File Server, Print Server, Active Directory.• Provide technical assistance and supports for incoming queries and issues related to computer systems, software, and hardware, keep records in manage engine ticket system.• Support desktop and end-user for OS and desktop application and managing IT desktop equipment’s.• Support LANs, WANs, network segments, Internet, and intranet systems.• Provide local IT asset management support and administration in accordance with IT Services Division, and Procurement & Licensing Office requirements.• Troubleshoot system and network problems, diagnosing and solving hardware or software faults.• Assist and coordinate with Cisco Video conference room and troubleshoot the issues.• Mail Client Configuration using Outlook. Configuring mail for remote users and laptop users.• Ensuring that the “request for change” (RFCs) and security patches are up to date on the PCs & servers.• Maintain IT system software in individual machines, such as drivers and settings of personal computers as well as printers.• Configuring and monitoring severs & network using SolarWinds NMS.

• Administering the whole IT infrastructure – switches, firewalls, routers, and servers.• Responsible for Installation & maintenance of LAN/ WAN Network.• Provide technical assistance and support to customer, related to computer system, application, networking. Respond to queries, isolates problem and determines and implements solution.• Troubleshooting system and network problems and diagnosing and solving hardware or software faults.• Talking staff or clients through a series of actions, either face to face or over the telephone to help set up systems or resolve issues.• Responsible for system configuration, communications, and installation of hardware, operating System and software applications.• Responsible for networking, design, installation and maintenance services.• Supporting users and network administrators over the telephone and by email.• Travelling to client sites to help with installs, deployment, and troubleshooting.• Local area networks - connecting computers within a limited area like an office or building.• Working on different protocols and technology like OSPF, Static Routing, VLAN.• Installing, Configuring and Troubleshooting Windows server 2008, 2012 and Windows 7, 8.• Create, change, and delete user accounts per request.• Repair and recover from hardware or software failures. Coordinate and communicate.• Apply OS patches and upgrades on a regular basis, and upgrade administrative tools and utilities.• Working continuously on a task until completion and prioritizing and managing many open service tickets at one time.• Rapidly establishing a good working relationship with customers and other professionals.• Upgrade and configure system software that supports native infrastructure applications per project or Operational needs.

• Managing data network operation center and provide technical support to end user’s.• Installation of Microsoft windows server 2003, 2008 on Dell Server (2900, 6850) and managing Active directory , DNS, DHCP & Domain controllers.• Assigning user authentication, file permission & security and creating users, OU, computers in AD.• Deploying the windows patches to client as well server through WSUS.• Responsible for network design, installation and maintenance network & system devices.• Local area networks – connecting computers within a limited area like an office or building.• Configuring and managing NORTEL Switch 8310, 8010, 470-48T, 4548GT, and creating VLAN.• Managing Fortigate firewall 310B, creating & applying policies.• Configuring & monitoring solar wind network performance monitor.• McAfee ePolicy Orchestrator 4.5 Installing, configuring & managing McAfee antivirus.

• Monitor availability of core Router & switches, Point to Point radios configuration in Air control and capstone monitoring application.• Maintaining the IT Data center equipment (Server, Router, Switches, UPS, structured cabling).• Installation of windows server 2003, 2008 and managing active domain controller.• Responsible for network design, installation and maintenance of network equipment, wifi network of PPP Radio frequency Link.• RF Planning of network and troubleshooting RF from backend.• Configuring and managing Cisco 2960, 3550 switches & Cisco Router 2811, 1841, 7206.• Manage the IT networking and connectivity for the entire site Coordinate with field staff responsible for operations and maintenance.• Running 24*7 operations and maintaining 99.9% uptime and Provide the Technical Support to Field Engineer.