Farooq Asghar Email and Phone Number

• To ensure all the call standard protocols are met effectively for achieving high SQL• Retrieving all the required information from the caller and provide accurate, valid, and complete information by using the right methods and tools to best serve • Converting potential customer leads into sales by tele-calling and providing them a good after sales experience• Assisted customers regarding their insurance, saving plans and updating the tracker to efficiently address their concerns • Escalating customers urgent requests for priority cases such as emergency medical approval with the head office to expedite the matter• Coordinating with inhouse team for new business and ensuring the customer has thorough information of the product• Excellent multi-tasking skills to perform while keeping SOP’s, customer need, time restraints and quality level in consideration• Handle customer complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution through MIS tracking systems and servicing pipeline• Empathized and assured that the caller feels important and being cared about• Keeping up to date product and market knowledge to minimize the chances of conflict and best guide the client

• Receiving customer’s documents like pre-alerts, commercial invoices, specific certificates etc. and keeping systematic record of shipments to avoid any inconvenience• Ensure smooth execution of shipments and keeping clients updated on tracking, pickups, routing, estimated date of dispatch or arrival and share POD’s• Preparing and reporting Import General Manifest and analyzing the data to reach out for business growth opportunities• Providing sales leads to foreign agents based on IGM report for maximizing customer reach generating more inflow of inquiries hence to increase productivity• Timely submitting job files to the finance department for billing to ensure efficient receipting• Frequently responding to customer and agent inquiries, quotations and offers and ensuring excellent customer service is provided for achieving high level of customer satisfaction• Strong negotiations with cargo agents and customers on price quotes for attaining the best possible profit margin for the company to achieve maximum profitability• Identify customer problems and make proactive recommendations to the concerned department for strengthening the client relationship.

• Explored potential markets for reaching new customers to gain deposits and build strong relationship• Keeping follow-up with existing clients for maximizing cross sell product sales using CRM tools and MS Office Suit• Analyzing and assessing customer needs for pitching the right product to the right person• Timely KYC building exercise to keep client record updated to avoid any inconvenience for the client and bank• Effectively meet individual and branch level sales targets by working as a proactive team member• Using Management Information Systems for keeping track of new and existing customers for extracting more business• Ensuring all quality standards are met keeping in view customer satisfaction and Standard Operating Procedures• Hands on experience with SIEBEL Financial Services 8.1, SYMBOL 8.5 and KYC Application SYSDOC WF.• Continuously research for latest products, promotions, and government regulations to keep industrial updated knowledge