- Spearheaded the design and implementation of product-focused training programs, enhancing the sales team’s product knowledge and customer engagement, leading to a 30% increase in revenue.- Established and nurtured relationships with external PSPs, logistics partners, and technology vendors, negotiating favorable terms that expanded XPay’s options and increased operational efficiency.- Led account management efforts for a B2B SaaS portfolio, driving a 40% increase in customer renewals through personalized support- Drove cross-functional collaboration with marketing, sales, customer success, finance, and product teams to enhance operational workflows and exceed customer expectations.- Worked closely with product and delivery teams to enhance product features and resolve high-priority customer issues.

ShopDev is a technology and design company specializing in software product development, technology innovation and venture incubation. We have strong domain expertise in retail tech.We help our clients harness the power of data and artificial intelligence, modernize core technology, optimize and automate operations, fuel digital growth, create stunning digital experiences, and build digital talent and agile culture. We work with our Fortune 500 clients to co-create digital solutions and platforms, accelerating their digital transformation.With over 250+ employees (software developers, AI/ML engineers, product managers, UI/UX designers, data scientists and digital growth hackers), and over 100+ projects delivered, we support countless businesses in the US, Europe and UAE in launching innovative digital products.If you're looking for a digital transformation partner or corporate venture builder or simply wish to scale your product development efforts or augment your product teams, talk to us!

- Shopistan provided managed ecommerce service to over 70 clients. Overall we did over 400 ecommerce development projects on Shopify, Magento, and Fabric. - Collaborated with technology, digital marketing, customer success, operations, and finance team to increase GMV 100% YoY for six consecutive years. - Documented requirements for product teams on Jira and Confluence to build our OmniChannel (OE) engine that decreased costs for merchants by 76% and increased sales by over 100%. Accelerated revenue for OE by 300% YoY for three consecutive years. - Maintained timely communication with all business stakeholders to ensure everyone was on the same page and met expectations. - OE helped ensure the full assortment was available online, orders were dispatched on time, fewer discounts as opposed to 50% flat off, customers were timely updated, and the stock was replenished sooner. - Negotiated contracts with third-party platforms like Mailchimp, Stripe, PushOwl, Linode, and courier companies to open a separate revenue stream. Shopistan was earning $20,000+ in referral revenue.

- Worked with the agency to introduce new features on Magento websites like infinite scroll, geo IP pricing, single page checkout, and recommendation engine to help increase sales by 43%. - Analyzed financial statements, web analytics reports, and dashboard recaps to increase conversion rate by 48%, AOV by 36%, and customer retention by 64%. - Rolled out the first omnichannel solution for a Pakistani brand: omnichannel operations reduced costs by 38%, reduced delivery times by two days on average increased inventory on the website by over 600%.

- Worked on a sales and service study for major automotive brands such as Audi and Honda Canada in the North American market to aid the brand's customer loyalty and retention, helping retention increase by 27%- Performing advanced business analysis such as market segmentation and key driver analysis, using advanced statistical techniques (Factor, Key Drivers, Logistic, Multiple Regressions, Segmentation, predicting Churn Probability, and other Econometric Analysis) to deliver greater insight to clients for precise decision making that improved the client's business processes and revenues; - Used SPSS (Statistics, text analytics), R, and other relevant software for predictive analytics and data mining (Cross Tabulation).

Developed business insights from the metrics of Shopistan’s eCommerce website and managed content publication.