M. Farooq Bin Nasar Email & Phone Number

Jeddah, Makkah, Saudi Arabia

United Arab Emirates

1. Developed and implemented a comprehensive training program for the LDSC/Dispatch staff across all Averda entities, resulting in increased operational efficiency and reduced dispatch errors by up to 30%.2. Streamlined the data analysis and reporting process for KSA market to improved the accuracy and timeliness of monthly performance reports, resulting in a 20% reduction in report preparation time.3. Supervised a team of operations dispatchers to achieve a 99% on-time… Show more 1. Developed and implemented a comprehensive training program for the LDSC/Dispatch staff across all Averda entities, resulting in increased operational efficiency and reduced dispatch errors by up to 30%.2. Streamlined the data analysis and reporting process for KSA market to improved the accuracy and timeliness of monthly performance reports, resulting in a 20% reduction in report preparation time.3. Supervised a team of operations dispatchers to achieve a 99% on-time collections resulting in improved customer satisfaction ratings across KSA market. 4. Improved the efficiency of the operations team by implementing new processes and procedures, resulting in a 10% reduction in the time it takes to complete daily tasks.5. Revamped the municipal waste collection routes for Jeddah Project resulting in increased efficiency, improved sustainability, reduced cost and improved customer satisfaction. 6. Increased the efficiency, accuracy, scalability and reporting capabilities of the waste collection process by automating it through Salesforce for Jeddah, Riyadh, Neom and Red Sea projects.7. Worked with the knowledge manager in preparing an assessment for the operations team to analyze their current system knowledge and develop a customized training program based on the results received. Show less

Dubai, United Arab Emirates

1. Successfully managed & supervised the daily scheduling of over 100+ waste collection routes for Dubai, Sharjah & EZY, ensuring timely pick-up of waste and maximizing operational efficiency.2. Reduced fleet downtime by implementing a proactive PPM & PCM maintenance schedule, resulting in 10% increase in fleet availability.3. Cross utilized the fleet amongst all the 3 projects to ensure 99% collection fulfillment is met despite a major breakdown/fleet unavailability… Show more 1. Successfully managed & supervised the daily scheduling of over 100+ waste collection routes for Dubai, Sharjah & EZY, ensuring timely pick-up of waste and maximizing operational efficiency.2. Reduced fleet downtime by implementing a proactive PPM & PCM maintenance schedule, resulting in 10% increase in fleet availability.3. Cross utilized the fleet amongst all the 3 projects to ensure 99% collection fulfillment is met despite a major breakdown/fleet unavailability. 4. Delivered a comprehensive training program for Captains on the device usage, resulting in dispatch accuracy & accurate data reporting.5. Worked on revamping & optimizing all the waste collection routes resulting in increased efficiency for the routes and decreased fuel consumption. 6. Increased the overall collection fulfillment from 85% to 99% on a daily basis by closely monitoring all the routes and constant follow up with the frontline team within the first quarter for Sharjah project. 7. Reduced maintenance / Insurance premium cost by ensuring safety compliance resulting in zero LTI /Accidents in Sharjah project 8. Successfully resolved a high volume of escalated customer complaints9. Monitored and reported on service performance metrics on a daily basis to the management team. Show less

Dubai, United Arab Emirates

Managing the Customer Service & Operations Team that is responsible for live order management and optimal supply of Riders across Dubai.• Leading rider recruitment (external & internal)• Supervise briefing with riders• Active monitoring of performance and progress of riders• Supervise onboarding / training & on-field quality• Ensuring compliance on rider equipment / branding usage• Forecasting weekly fleet size ensuring target orders are delivered within target… Show more Managing the Customer Service & Operations Team that is responsible for live order management and optimal supply of Riders across Dubai.• Leading rider recruitment (external & internal)• Supervise briefing with riders• Active monitoring of performance and progress of riders• Supervise onboarding / training & on-field quality• Ensuring compliance on rider equipment / branding usage• Forecasting weekly fleet size ensuring target orders are delivered within target service metrics.• Revising the processes for onboarding and training new riders.• Managing relationships with rider agency partners.• Managing relationships with rider equipment vendors.• Calculated fees due to rider agencies based on hours worked. Show less

Dubai, Uae

Responsibilities:• Identify KPI’s to run the daily delivery operations in an efficient and effective manner • Supervise the Rider Ops and devise strategies accordingly to ensure quality delivery of services to the clients / consumers• Oversee daily operations of the office• Schedule and coordinate with vendors / suppliers to procure the correct gear and equipment for our riders • Ensuring the timely delivery and receipt of procured goods • Distributing gear and equipment… Show more Responsibilities:• Identify KPI’s to run the daily delivery operations in an efficient and effective manner • Supervise the Rider Ops and devise strategies accordingly to ensure quality delivery of services to the clients / consumers• Oversee daily operations of the office• Schedule and coordinate with vendors / suppliers to procure the correct gear and equipment for our riders • Ensuring the timely delivery and receipt of procured goods • Distributing gear and equipment to new and existing riders • Ensuring quality of goods provided by vendors • Updating gear and equipment records upon each rider and vendor transaction. • Conducting frequent stock counts • Responding to all procurement enquiries regularly via all communication channels, including in person • Ensure all office equipment is functioning properly• Monitor supply stock and place orders as needed• Reconcile monthly operating budgets and share updated financial reports with the senior management team• Manage the administrative staff and train new hires on office policies and procedures• Supervise daily operations of all departments including order generation, Customer service, Business Development, and delivery and shipping and receiving• Improving the inventory tracking process for recording rider kit transactions. Show less

Islamabad Gpo, Federal Capial &Ajk, Pakistan

Islamabad

Islamabad

Responsibilities:· Devising marketing campaigns with the goal of increasing product awareness· Planning, organizing, and executing marketing programs· Contacting potential clients via email & phone to establish rapport and set up meetings· Attended conferences, meetings, and industry related events· Meeting up and negotiating with vendorsKey Achievements:· Researched organisations and individuals online to identify new leads and potential institutes /… Show more Responsibilities:· Devising marketing campaigns with the goal of increasing product awareness· Planning, organizing, and executing marketing programs· Contacting potential clients via email & phone to establish rapport and set up meetings· Attended conferences, meetings, and industry related events· Meeting up and negotiating with vendorsKey Achievements:· Researched organisations and individuals online to identify new leads and potential institutes / organizations to partner with for long term collaboration· Assisted senior team members in setting up Channel4 Media Contact Center· Provided training to the CSR’s for Inbound customer support· Developed script for Inbound calls in English / Urdu· Devised product guide for the agents to better understand the product and provide accurate solutions to problems customer might face· Devised time roster for the team to effectively carry out 24/7 shifts Show less

Rawalpindi, Pakistan

Responsibilities:· Utilize telephone communication for contacting customers, articulating solutions, developing and closing sales opportunities· Thoroughly qualify all inbound and outbound opportunities and collaborate with other team members for a smooth customer experience· Generate new business through outbound prospecting· Prioritize leads, research prospects and position relevant product features to solve… Show more Responsibilities:· Utilize telephone communication for contacting customers, articulating solutions, developing and closing sales opportunities· Thoroughly qualify all inbound and outbound opportunities and collaborate with other team members for a smooth customer experience· Generate new business through outbound prospecting· Prioritize leads, research prospects and position relevant product features to solve business needs· Run initial discovery calls to identify customer requirements and expectations in order to make tailored product recommendations· Schedule and conduct demos· Manage follow-up with calls-to-action to consistently build a sales pipeline Show less

G-7 Markaz

Responsibilities:· Managing Sales and Production of the team.· Conducting daily meeting to discuss previous day's performance.· Team supervision and training.· Direct quality initiatives by requiring adherence to quality assurance policies and procedures.· Developing new scripts for improved quality & implementing changes.· Providing detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.· Observe the… Show more Responsibilities:· Managing Sales and Production of the team.· Conducting daily meeting to discuss previous day's performance.· Team supervision and training.· Direct quality initiatives by requiring adherence to quality assurance policies and procedures.· Developing new scripts for improved quality & implementing changes.· Providing detailed statistical feedback on performance of team members to the management for staff evaluation and reward purposes.· Observe the team carefully to identify their strengths and weaknesses; conduct active sessions to polish their strengths and counter weaknesses. Show less

Islamabad

Responsibilities:· Placed a minimum of 500 outbound calls each day· Consistently met departmental sales goals· Continued product education to increase sales and customer satisfaction· Handle customer inquiries both telephonically and by email· Document all sales information according to standard operating proceduresKey Achievements:· Retained the title of Highest Seller on the campaign through-out my tenure· Was given the title of Team Coordinator after… Show more Responsibilities:· Placed a minimum of 500 outbound calls each day· Consistently met departmental sales goals· Continued product education to increase sales and customer satisfaction· Handle customer inquiries both telephonically and by email· Document all sales information according to standard operating proceduresKey Achievements:· Retained the title of Highest Seller on the campaign through-out my tenure· Was given the title of Team Coordinator after exceptional team handling and performance Show less

Bachelor’S Degree, Business Administration, Cgpa 3.44

Activities and Societies: · Media Cell Head at Marketing Club · Event Organizer at Comecs Society · Usher at 96th & 97th Convocation.

Ics, Computer Science

Intermediate in Computer Science with First Division

High School, Computer Science, A+

Activities and Societies: Debates, Sports, Choirs, Event management Matriculation in First Division