Farooq Sarwar Email & Phone Number

Ex: London, United Kingdom

Solution Architect with 15 Years' Expertise:Leveraging 15 years of corporate experience, I excel in Customer Solution within Bid and Proactive Opportunity landscapes. My comprehensive skill set combines technical, analytical, and strategic acumen.Key Achievements: Applied TOGAF and Architecture Frameworks to lead the development of large, strategic deals..

Multicultural

Led the design and implementation of digital services and solutions for clients in a variety of industries. Collaborated with cross-functional teams, including sales, marketing, development, and project management, to deliver high-quality solutions that met client needs and exceeded expectations.Conducted needs assessments, gathered requirements, and.

Kuala Lumpur, Malaysia

Major aspects of this roll are:- Lead a BPO providing specialized services in individual and corporate employee healthcare benefit administration and management services. - Managed and provided healthcare administration and management for individuals.- Managed and provided employee healthcare benefit administration and management for corporations and.

Kuala Lumpur, Malaysia

• Major aspects of this roll are:
• Supervised, co-ordinated service delivery and operations within the IT Help Desk for desktops, common off-the-shelf desktop applications, and IT services (servers, e-mail, file systems, networks, and other.
• Developed a work culture that fosters IT competence, service excellence, customers focus and technical knowledge; to provide leadership for all of the services delivered by the IT Help Desk personnel.
• Co-ordinated IT… Show more Major aspects of this roll are:
• Co-ordinated IT Help Desk activities with various IT Management teams.
• Partnered with the IT Management to ensure that IT Help Desk services meet the budgets and the terms of the Service Level Agreements.

Kuala Lumpur, Malaysia

• Resolve Warranty, Top Enterprise and Support Edge Premium customer problems via the telephone, the web or Online Chat.
• Research customer issues in a timely manner and follow up directly with the customer with recommendations and action plans.
• Escalate cases to other more senior Technical Support Engineers and/or Escalation Engineers when the problem is too complex or falls out of specific area of expertise.
• Leverage internal technical expertise, including higher-level… Show more
• Leverage internal technical expertise, including higher-level engineers, knowledge base, and other internal tools, to provide the most effective solutions to customer issues.
• Create new knowledge base articles to capture new learnings for reuse throughout the center.

Islamabad, Pakistan

• Responsibilities & Job Description:Managed client engagement services and solution implementations Provided business consulting, knowledge expertise in strategic performance management methodologies, process assessment.
• Improve the operational systems, processes and policies in support of organizations mission -- specifically, support better management reporting, information flow and management, business process and organizational.
• Manage and increase the effectiveness and efficiency of Support Services (HR, IT and Finance), through improvements to each function as well as coordination and communication between support and business functions.
• Play a significant role in long-term planning, including an initiative geared toward operational excellence.
• Oversee overall financial management, planning, systems and controls.
• Management of agency budget in coordination with the Executive Director.

Islamabad, Pakistan

Led the design, implementation, and maintenance of a large-scale data center infrastructure for a Federal Government Data Center Project. Collaborated with stakeholders, including government agencies and contractors, to ensure that the system met their needs and complied with relevant regulations and standards.Worked closely with the project team to gather.

Master Of Business Administration And Information Technology, Business Management / Information Technology

Bsit (Hons), Information Technology