Desktop Support Engineer
CurrentPayroll company: Fidelis Technology services and private ltdProviding first-level technical support: Assisting end-users in person, via remote access tools to identify and resolve basic hardware and software problems, such as login issues, software installations, printing errors, and network connectivity problems.Troubleshooting and problem-solving: Diagnosing and resolving technical issues by analyzing symptoms, researching possible solutions, and implementing appropriate fixes or workarounds.Hardware and software installation: Assisting with the setup and installation of computer systems, peripheral devices, and software applications.User account management: Creating, modifying, and deleting user accounts, as well as managing access permissions and security settings.Asset management: Tracking and maintaining an inventory of hardware and software assets, ensuring accurate records and timely updates.Documentation: Documenting technical procedures, solutions, and frequently asked questions to create a knowledge base for future reference and training purposes.Escalating complex issues: Recognizing and escalating more advanced or unresolved technical problems to higher-level support teams or appropriate specialists.
