Being the head of the Rental Department, I supervise a team of three professionals and manage the department’s strategic and operational functions.What are my roles?Leadership & Strategy: That is to say, set goals in line with corporate objectives and ensure that they are accomplished. Respond adequately to changes in industry trends through developing strategic plans for better service delivery.Client Relations: This means managing client relations by providing professional advices on rental matters, resolving disputes and ensuring that clients are satisfied by personalized solutions.Operational Management: Also this involves integrating processes and technology to improve efficiency as well as decrease resolution time frames in handling Rental matters. Deployment of best practices for excellent customer service.Team Management: In addition to guiding them on how to interact with their juniors, conducting performance assessments and organizing training sessions for development purposes. Provides mentorship for 3 member team to maintain high standards within the group.Case Oversight: Overseeing complex rental Matters, negotiating settlements, representing clients at court proceedings among many others. Establishing good case strategies leads to positive outcomes.Compliance & Documentation: Ensuring accuracy and compliance of all legal documents; keeping up with changes in rental regulatory framework; managing risks associated with renting agreementsPerformance Reporting: Lastly assesses departmental key performance indicators (KPIs), makes reports for top management officials, leads improvement measures

To guarantee an uninterrupted operation and compliance with the laws of UAE, I was a Public Relations Officer at Imdaad and had to attend to diverse administrative and liaison functions.My duties included:Visa and Work Permit Management: Acquired new work permits and employment visas for non-citizen employees as well as renewed residence permits. Enabling residency visas both new and renewed.Emergency Procedures: Organized complex medical cases together with police cases in the event of death of the employee or that of next kin, while remaining professional in handling sensitive situations.Business Facilitation: Interfaced with embassies and foreign diplomatic missions to arrange business visits; collaborated with UAE Immigration Department on obtaining business entry visas for worldwide visitors.Licensing and Compliance: Managed company and joint venture licenses besides undertaking tax remittances. These were performed by liaising with concerned UAE government authorities including Economic Department, Municipality, Chamber of Commerce, Ministry of Finance & Industries among others.Expert Advisory: Informed clients on visa formalities/government procedures in line with prevailing laws.Record Keeping: Ensured all visa services/permits were documented accurately for record purposes.Adaptability: Took care of pressing assignments/changes with great speed prioritizing

• Deploy new workstations and printers, installing operating systems, applications, and drivers, and configuring network properties and hardware.• Resolve customer issues in a clear, courteous and straightforward manner.• Set up PC and Apple desktop and laptops and all types of mobile devices.• Built and provided level I end-user troubleshooting and desktop support on Windows, Linux and Mac systems.• Installed software, modified and repaired hardware and resolved technical issues.

• Provided first-level technical support to end-users on proprietary software and applications including installation basic usage and appropriate service level to warranty.• Performed troubleshooting techniques over the phone identify and resolve issues.• Assist team members and provide support and solutions to users queries to meet company objectives.• Ensured network, system and data availability and integrity through preventativemaintenance and upgrades.• Troubleshoot and maintained all networking devices and infrastructure across the enterprise including switches, routers, and firewalls.