• Conducted monthly safety inspections, identifying and mitigating hazards across regional offices.• Designed job procedures using Job Safety Analysis (JSA) and Job Hazard Analysis.• Facilitated HSE training sessions for staffs, contractors, and the public, enhancing safety awareness.• Streamlined incident reporting reducing response times by 50% through improved communication channels.• Maintained compliance by auditing unsafe practices and ensuring the equitable distribution of personal protective equipment (PPE).

• Achieved a 25% reduction in workplace incidents by introducing effective risk mitigation strategies.• Strengthened safety compliance by monitoring workplace activities and updating safety protocols.• Conducted accident investigation, providing actionable insights to prevent future occurrences• Researched and implemented innovative safety initiatives, enhancing overall workplace safety.

• Leveraged strong communication skills to reduce customer cancellation by 20%.• Coordinated projects that increased team productivity by 20%, demonstrating leadership and organizational skills.• Identified and pursued cross selling and upselling opportunities resulting in a 10% increase in revenue.

• Consistently maintained an 85% customer satisfaction rating, surpassing the company average by 15%.• Successfully resolved challenging customer complaints while maintaining professionalism and empathy.• Conducted follow-up calls to ensure customer satisfaction and the effectiveness of remedial actions.• Monitored account statuses, tracked payments and provided timely updates to clients.