Farouk Mohammed Email & Phone Number

Dallas, Texas, United States

•Led and managed a team of 30 employees to achieve service initiative objectives and maximize customer satisfaction.•Developed, implemented, and updated best practices to streamline operations, standardize processes, and enhance customer service.•Oversaw recruitment, hiring, and training of staff, ensuring alignment with company goals and sustaining high customer service benchmarks.•Oversee customer service staff recruitment, hiring, and training to further company goals and sustain high customer service benchmarks.

Dallas, Texas, United States

•Conducted troubleshooting activities on telecommunications and data equipment, demonstrating expertise in identifying and resolving technical issues promptly.•Executed rigorous testing procedures on SIM cards, ensuring the functionality and reliability of communication services.•Proactively replaced defective SIM cards, contributing to the maintenance of seamless and uninterrupted telecommunications services.•Played a key role in the documentation and monitoring of device behaviors, enhancing the overall efficiency and performance of telecommunications systems.•Collaborated with cross-functional teams to analyze and document device behaviors, providing valuable insights for system optimization.

Nigeria

• Resolved 20+ trouble tickets per day through efficient triaging of problems.•Execute Troubleshooting and repair of 30+ Pc hardware and software.•Routinely engage with the Networking Team to learn additional skills and help with the daily administration.

Bachelor'S Degree, Cybersecurity

Activities and Societies: EC-council Ambassador Flextech Apprenticeship

Associate Of Arts And Sciences - Aas, Information System Cybersecurity