Farrah Berthaud, Mpa, Shrm-Cp Email & Phone Number

• Build and enhance HR programs, processes and tools to align with Child Mind Institute’s mission.• Ensure company policies and procedures align with best practices, and are compliant with all Federal, State and local laws and regulations.• Keep abreast of the changing HR landscape and provide guidance on how they impact the organization.• Collaborate with management and employees to become a trusted HR advisor; provide HR policy guidance and interpretation; listen to concerns and work to find solutions that improve the workplace experience, boost performance and retention. • Guide and coach managers in staff performance and creating positive working relationships. Assist in handling employee relations, including recognition, engagement, culture, conflict management and investigations. • Provide guidance to employees in various HR-related topics such as onboarding, policies, and benefits and assist in resolving any issues that may arise. • Promote HR and DEI programs, apply HR policies and practices to foster an efficient, productive, and inclusive workplace.• Assist in the development of training on HR processes, policies, and technology; deliver to employees and managers. • Compile reports and prepare monthly dashboards. Analyze trends and metrics in partnership with the HR team to develop solutions for specific departments and the organization. • Recommend new approaches, policies and procedures to continually improve efficiency of the HR department and services performed.

New York City Metropolitan Area

• Created new and updated existing standard procedures and policies to reflect the current organizational structure, processes, laws, regulations, and/or NYCHA policies. • Performed very complex analytical work related to the developments, and/or implementation of agency programs.• Conducted operational analysis to understand the interrelationships between functions and departments and identified the impact of changes in one part of the organization to the other.• Conducted independent research of varying difficulty and complexity and provided findings and made recommendations to the procedural committee and/or executive staff to obtain optimum organizational efficiency.• Organized complex text and processes in sequential order and presented them in a logical manner for a wide audience of employees.• Led meetings with subject matter experts to obtain process and procedural information.• Edited documents of a high degree of difficulty and complexity.• Collaborated with business units to develop project plans and timelines for the completion of assigned projects.• Worked with business units to incorporate internal controls that closed policy and compliance gaps in procedural documents.

Greater New York City Area

• Managed, developed, and administered all HR related policies and procedures, increasing clarity, usability, and compliance for over 74,000 employees• Ensured employee access to appropriate information through direct dissemination and communication of documents and maintenance of employee resource sites and portals• Facilitated information exchange between agency HR and senior management to support understanding of program effectiveness• Kept abreast of all new or shifting regulations that may affect the agency and make recommendations accordingly• Reviewed current policies. Researched usage; interpret and develop recommendations, create drafts, obtain approvals and prepare and distribute changes through effective communication vehicles• Managed communications of HR practices by coordinating educational forums, developing communication of HR programs, and overseeing the maintenance and publication of key information as required• Developed, tested and published standard operating procedures for all functions related to HR policies• Managed, coordinated, and disseminated internal and external reporting to NYS, Federal, FOIL, and Agency requests for information• Managed and supported general HR functions through participation in short- and long-term projects across a variety of HR disciplines, as required• Supported departmental budget development and monitoring through activity tracking, analysis, and reporting• Assisted with the management of the Internal Controls program to ensure accurate and timely testing and reporting • Assisted with the management and coordination of the Domestic Violence program• Performed other duties, as directed, to assure the smooth business operation of the Agency and the attainment of the Agency’s goals• Used various HR technologies to manage and monitor HR activities including PeopleSoft and Insperity OrgPlus

Greater New York City Area

• Advised clients and small businesses on the administration of human resources policies and procedures, and employment legislation • Consulted with clients by analyzing current HR programs, evaluating HR needs, and recommending solutions• Developed, revised, and implemented HR policies and procedures• Monitored and maintained compliance of HR programs and services with federal and state laws and regulations; conduct periodical audits of HR activities including benefits audits• Conducted Open Enrollment meetings and train employees on HR programs • Coordinated recruitment and placement activities on clients’ behalf

Greater New York City Area

• Lead all agency-wide HR functions reporting directly to the Chief Financial Officer• Performed full-cycle recruiting, salary administration, staff planning, and benefits administration; managed employee and labor relations; processed disability and workers compensation claims; maintained personnel records, employee information systems, and the HR policy manual• Oversaw the creation, revision and implementation of personnel policies and counseled employees on them; developed policies and procedures to monitor and maintain compliance with the personnel policies• Managed the administration and delivery of payroll and personnel services; assisted managers and supervisors with salary administration• Assessed performance reviews and provided feedback• Developed short and long-range strategic plans for effective employee recruitment, development and utilization• Coordinated recruitment and placement activities for open positions; coordinated the design and placement of employment advertising• Interviewed eligible and qualified candidates, referring suitable candidates to the hiring team• Advised on new hire salaries, salary adjustments, and employee reclassifications and promotions• Worked with management to project current and future staffing needs; • Assessed staff training needs; identified and developed programs to meet staff training needs in management development, skills training, on-the-job training and employee orientation • Assisted in the internal resolution of employee grievances• Administered company-wide benefits programs and insurances

• Executed HR functions reporting to the Vice President of Human Resources • Managed and supervised the Human Resources Assistant• Managed and executed the recruitment process; identified staff vacancies, interviewed and selected suitably qualified applicants• Advised employees on company policies, job responsibilities, and employee benefits• Liaised between management and employees on various HR matters; engaged in and assisted managers with employee relations• Oversaw all aspects benefits administration agency including workers compensation, FMLA, and STD company-wide for over 200 employees• Informed all departments of staff changes• Administered all compensation programs• Managed and analyzed data for periodic and annual federal and state compliance reporting requirements• Supervised employee paid time-off usage and work attendance• Facilitated employee disciplinary actions and terminations• Completed annual regulatory filings (including EEO report, DOL Statistics, and Contract Renewals)• Lead Administrative Policies and Procedures Committee• Sat on Staff Training and Development Committee, Safety Committee and Newsletter Committee

New York, Ny

• Discovered company underpayment of overtime for over 500 employees within 1st month on the job; elevated compliance and made immediate measures to correct calculation discrepancy. • Provided administrative support to the HR department• Supported over 500 Employees, over 60% of which were unionized• Generated bi-weekly employment postings; advertised employment openings; was the point-of-contact for all union employment postings• Prepared and processed applications for potential employment; conducted reference checks• Communicated job offers to prospective employees• Conducted new hire orientations• Notified employees of promotions• Liaised with agency and recruitment companies; maintained employment listings on agency’s website• Assisted with the processing of over 500 employee time-sheets for bi-weekly payroll; prepared monthly benefit vouchers• Maintained over 500 employee personnel files• Maintained employee licenses database and communicated pending expirations• Prepared and conducted agency hiring procedures presentations

Bachelor Of Science (B.S.), Public Administration - Human Resources Track

Activities and Societies: Minor - English Honors

Master Of Public Administration - Mpa, Double Specialization- Human Resources Management & Criminal Justice Policy & Administration

Doctor Of Business Administration, Human Resources Management/Personnel Administration, General