Farrah Fowler Email & Phone Number

Los Angeles, California, United States

-Learn about our partner's new products, accessories, and services. Trained on multiple devices such as mobile phones, tablets, laptops etc. Participate in daily team meetings and provide feedback to my fellow Experts, Leaders, Captains and the company.-Provide customer service by activating, setting up, and sharing knowledge on new devices by way of mobile store delivery. Met daily goals and company expectations of customer experience rated by NPS, and sales by RPV. Increased sales by connecting and discovering the needs of each customer and advising on products and services.-Ensure that fleet vehicles are cleaned, and maintained for daily use, and that all inventory is audited at the end of day. Communicate to my fulfillment team on operational issues. Trained new Field Experts sharing knowledge, feedback, and company expectations within their role.

Calabassas, Ca

- Mentor and lead a team of Help Desk Analyst in the Retail Service Desk call center. Raise individual and team performance level by achieving daily performance and service level goals. Demonstrating excellence in the execution and handling of incident management and problem resolution. -Answer incoming calls, email, voicemail, and document, troubleshoot and resolve or escalate incident tickets from end users and retail stores to resolve hardware, and application/software issues within the POS system (Epicor), desktops, servers, printers, and other mission-critical systems.-Identify and learn appropriate software applications used and supported by the organization.maintaining and updating bulletins, knowledge bases, and frequently asked questions resources on the IT intranet to assist in problem resolution.Knowledge in Problem Management, Asset Management, Change and Configuration management.-Assists in the research and identification of root causes and systemic issues. Works with management team to evaluate documented resolutions and analyze trends for ways to prevent repeated future problems. Provide recommendations to management for improvement and compliance.

Woodland Hills, California

-Supervised, mentor, and coach customer care of 20 + agents on products, processes and procedures to ensure SLA outcomes are met/exceeded. Provided coaching and feedback on call interactions in a high call volume inbound call center.-Completed data entry by operating and navigating multiple database systems while making inbound/outbound calls. Solving internal/external escalated issues closely with merchants, partners, and vendors.-Assisted customers with scheduling training appointments, installs, funding issues, account inquires, terminal troubleshooting and processing. Facilitated meetings/trainings with multiple departments.

Woodland Hills, California

-Monitored and provided internal chat support via Lync. Answered questions and assisted fellow employee's with resolving issues related to technical support, funding, on boarding, retention, or sales prior to escalation to a Lead.

Woodland Hills, Ca

-Assist with inbound and outbound calls from merchants and sales partners. Trouble shooting technical issues with terminals and or POS software. Resolving funding issues. -Communicate effectively with leaders and management to provide feedback and support on SLA. Worked closely with leadership to de-escalate calls and maintain merchant accounts.

Canoga Park, Ca

-Completed data entry by operating Microsoft Word, and Excel to maintain and stock inventory.Performed administration tasks such as mailing, filing, photocopying collateral, scanning documents for inter-departmental use.-Communicated with vendors via phone, and email on inventory, shrinkage, and sales.-Assisted with planned floor sets. Managed inventory, visual floor and window sets. Processed cashier transactions with 100% accuracy.

Canoga Park, Ca

-Greeted customers upon entrance and effectively identified needs, while marinating excellent interpersonal and communication skills on multiple phone lines, and emails.-Processed cashier transactions with 100% accuracy.Trained on makeup, skin, hair, and fragrance brands. -CMA Certified : Customized Makeup Application

Canoga Park, California

-Processed cash, check and credit card transactions, and administered all point of sale opening and closing procedures.-Merchandised sales floor, and visuals internally/externally. Placed signage. Assisted customers on sales floor regarding merchandise.-Completed sales, and performed store operations on the POS systems.