Farrah M. Email & Phone Number

Toronto, Ontario, Canada

Toronto, Ontario, Canada

Lindt Boutique Opening: Successfully opened the first "Lindt Boutique" in Canada, overseeing all aspects of the store setup, visual merchandising, and inventory management. Coordinated with cross-functional teams to ensure a smooth store launch and created a memorable customer experience.Lindt Cafe Operations: Managed the first Lindt Cafe, including hiring and training new employees, ensuring high-quality customer service, and overseeing day-to-day operations. Implemented effective inventory management processes to ensure adequate stock levels and minimize waste.Corporate Client Relationship Management: Proactively secured new corporate clients and maintained relationships with existing clients, driving business growth. Conducted regular meetings, negotiated contracts, and tailored solutions to meet clients' needs, resulting in increased sales and customer satisfaction.Inventory Management: Oversaw all aspects of ordering, receiving shipments, and managing inventory, ensuring accurate stock levels, minimizing stockouts, and optimizing inventory turnover. Hiring and Payroll HR: Led hiring processes, including interviewing, selection, and onboarding of new employees. Managed payroll and HR paperwork, ensuring compliance with company policiesPromotion and Event Management: Made strategic decisions on creating promotions and organizing corporate sales and in-store events. Collaborated with marketing and sales teams to develop and execute successful promotional campaigns, resulting in increased sales and brand awareness.Merchandising and Inventory Flow: Implemented effective merchandising strategies to meet (and exceed) the needs of the business, including product placement, pricing, and visual merchandising. Ensure proper flow of inventory to maximize sales and minimize stockouts or overstocks, optimizing store performance.

Flagship Store Management: Managed the flagship Joe Fresh store with a sales goal of $12 million per year. Developed and executed strategies to increase overall sales, including effective merchandising, staff training, and emphasis on high-margin items/departments, specifically children's clothing.Sales Growth Achievement: Successfully increased children's sales from 20% to 35% of total store sales in just 5 months through targeted merchandising strategies, staff training, and product placement, resulting in significant revenue growth.Staff Productivity and Goal Setting: Ensured that all 80+ staff members were productive and completed daily tasks on time. Scheduled and set daily goals for the team, monitored performance, and provided coaching and feedback to optimize productivity and achieve sales targets.Customer Service Focus: Prioritized exceptional customer service in a retail environment, ensuring a positive shopping experience for customers. Led by example in delivering top-notch customer service and coached team members to provide excellent service, resulting in high customer satisfaction and repeat business.

Operational Management: Oversaw day-to-day operations, including payroll, accounts receivables, HR paperwork, employee scheduling, and weekly ordering/replenishment of stock and supplies. Managed employee hiring/interviews and set weekly KPI goals for all staff to optimize performance.Leadership and Teamwork: Demonstrated strong leadership, motivation, teamwork, and selling skills in a fast-paced retail environment. Ability to work under pressure and meet deadlines was crucial to ensure smooth operations and achieve sales targets.Customer Service Focus: Emphasized the importance of strong communication skills, customer service, and creating rapport with customers to enhance the overall shopping experience and drive sales. Responsible for gifting and commercial sales, as well as sending sales information to head office through data entry.Loss Prevention: Completed 5 years of comprehensive loss prevention training to effectively mitigate loss and maintain store security, ensuring adherence to company policies and procedures.