Farrah M. Email & Phone Number

Lake Oswego, Or, Us

Volunteer Scrum Master on Voyage 52 serving a team of 6 Tier 3 developers.Tier 3 developers have an intermediate or advanced competency in web development technologies.

Portland, Oregon, United States

Brisbane, Queensland, Australia

As a Business Partner at MyMalekso, I collaborate in the development and management of a SaaS platform designed to provide business owners with strategic advice on growing or selling their businesses. My role includes platform roadmap development, resource procurement, client engagement, and platform development focusing on delivering innovative, value-driven solutions for business owners and advisors.MyMalekso has undergone a complete redevelopment and refactoring, significantly increasing its value for non-profit business advisory organizations and local governments. This overhaul not only improved system efficiency, security, and performance but also enabled the adoption of incremental development practices. These practices have allowed our team to deliver new features rapidly, increasing platform value and ensuring it meets evolving user needs.In my role, I guided the development team on existing platform features, helped define new features, and collaborated with stakeholders on expected outcomes. I was also responsible for testing both new and existing features to ensure that all new functionalities met acceptance criteria and that existing features continued to function as expected. This collaborative and iterative approach improved the platform's user experience, interface, and overall functionality, while also empowering advisory agencies and government organizations to oversee their advisors and grant programs, ensuring accountability and forward progress in advisory engagements.I’ve facilitated the successful onboarding of over 40 advisors and 250+ small to medium business owners, helping them leverage the platform for business growth and improvement. Additionally, I manage vendor relationships, oversee content development, and contribute to the creation of marketing strategies to further enhance platform adoption and engagement.

Brisbane, Queensland, Australia

At Malekso Digital, I specialize in leading digital transformation initiatives for businesses across Australia. As the Technical Program Manager, I partner with clients to provide customized strategies, technologies, and methodologies that align with their vision and long-term goals. My role spans the entire project lifecycle—from gathering requirements and analyzing current processes, to identifying root causes of inefficiencies and delivering tailored solutions that enhance business operations.I collaborate closely with clients to understand their unique challenges, build a project strategy, and ensure alignment with their business objectives. By managing cross-functional teams and overseeing the integration of systems like ERP, eCommerce platforms, and third-party APIs, I help clients streamline their operations, optimize business processes, and create new revenue streams.My experience includes leading successful projects such as StockShift, a mobile application for freight booking; Calliope Rural Traders, an ERP overhaul and B2C platform implementation; and CMI Accessories, an eCommerce and system integration project. These projects have improved scalability, enhanced user experiences, and delivered actionable insights through better data management and system integration.

Dallas, Tx

• Client Collaboration & Strategic Alignment: Partner with clients to identify strategic goals, assess business needs, and collaborate with the team to provide tailored solutions while maintaining discretion, transparency, and professionalism. Act as a trusted advisor, integrating into client teams to align project strategies and technologies with business objectives for measurable growth and efficiency. Build long-term relationships by understanding client expectations and adapting to change based on their refinements of their product vision.• Team Coordination and Goal Delivery: Collaborate on complex, cross-functional projects from planning through delivery. Coordinate teams to identify dependencies and impediments, and facilitate efforts to resolve blockers efficiently, ensuring steady progress toward the Sprint Goal.• Vendor and Resource Management: Procure and manage global resources across multiple regions (U.S., U.K., India, Indonesia), aligning technical and functional resources to maximize project efficiency. Negotiate vendor contracts, ensuring accountability and timely project delivery while maintaining clear communication between all stakeholders.• Transition from Waterfall to Agile: Actively leading the project team in their transition from Waterfall to Scrum while fostering a culture of adaptability, collaboration, and continuous improvement, driving faster time-to-market, increased team productivity, and greater client satisfaction.• Upskilling & Continuous Learning: Supporting the upskilling of the Scrum Team on leveraging Jira for Sprints and processes such as Story Point estimation, writing User Stories, and more, while simultaneously advancing my own Scrum and Kanban knowledge through practical application and ongoing learning.

India

As an independent consultant, I led the recovery and successful delivery of a delayed project for Pure Brot by Impossible Foods, an organic food brand in India. The project involved developing a comprehensive eCommerce platform and a back-end operations portal for order fulfillment, baking schedules, and shipping. By introducing Agile practices, establishing clear communication protocols, and ensuring accountability, I delivered a fully functional solution within three months, creating a new revenue stream and improving operational efficiency.Key Responsibilities:• Program Management: Led eCommerce platform development, integrating back-end systems for order management, production, and customer interaction.• Agile Implementation: Executed delivery sprints, including Sprint Reviews and user testing, ensuring consistent progress and accountability.• Requirements Clarification & Documentation: Collaborated with stakeholders to document and prioritize requirements, ensuring alignment.• Project Recovery: Implemented a Definition of Done to maintain high-quality deliverables.• Communication Strategy: Developed communication protocols to keep stakeholders informed, building trust and transparency.• Solution Delivery: Oversaw the creation of the eCommerce platform and back-end portal, enabling seamless order fulfillment and customer engagement.• Technical Future Proofing: Advised the CEO on software solutions for B2C, B2B, order management, production, inventory, accounting, and marketing to create a unified ecosystem.• Financial Forecasting: Collaborated with the CEO to develop a 5-year P&L forecast in preparation for investor pitches.Project Outcomes:Delivered the delayed project within 3 months, launching a fully functional eCommerce platform and back-end system. Created a new revenue stream, helping Pure Brot break even a year ahead of schedule. Established transparent communication, improving stakeholder trust and engagement.

San Francisco Bay Area

Worked at the client site and managed multiple projects in tandem ranging from mid to large scale (million-dollar budgets) that spanned development across 3 and more applications within a release cycle. Application platforms were web, middle-ware, and mainframe. Worked with 7 or more teams per project including business and functional analysts, designers, data architects, database developers, software engineers, product, integration, and performance testing teams, external vendors and consultants. Development teams spanned multiple development centers in the U.S., Philippines, and India.Responsibilities included: • Creating project contracts • Developing detailed project plans • Working with multiple teams to produce a cumulative budget for the project • Getting scope and budget approval • Doing project checkpoints with clients and getting document approvals and sign-offs • Documenting assumptions, managing scope, managing timelines and budget across the multiple application development and testing teams • Coordinating resources including people and technology • Managing risks and issues, problem management, and creating alternate solutions • Bridging personnel gaps between clients and technical resources • Bridging technical gaps between technical client managers and development team members • Managing client and internal upper management expectationsRelease ManagementManaged the development release cycle which spanned multiple ongoing projects being led by different project managers & sponsored by multiple client managers. Collated project data including risks, issues, budget and timeline information, created status reports, & headed meetings that included the client and Accenture upper management. Met with project coordinators & project managers to understand ongoing risks, reviewing budget and timeline plans, asked detailed questions, and documented accurate information to ensure collaborative problem solving.

Irving, Texas, United States

PROJECT MANAGEMENT: • Managed small to medium projects from inception to delivery. • Managed project scope and deliverables using Microsoft Project to ensure timely and defect free implementations. • Interacted with the customer group to define their requirements and present the prototype. • Participated in the design, coding, and integration and testing of projects. • Wrote requirements documents, functional description, technical specifications and test documents which were used by the development team. • Led and managed team of 4 programmers assigned to enhance the Business Center web application. • Interviewed contract candidates for development positions after assessing the skills needed based on upcoming initiatives.• As a Project Lead, managed group of programmers through requirements analysis, architecture and design, development, testing and deployment of projects.

Bachelor Of Science (Bsc), Computer Information Systems

Associate'S Degree, Business And Economics

Undergraduate studies majoring in Business, Financial Accounting, Managerial Accounting, Economics, & Industrial Trends.