I lead the definition and implementation of the Data/BI strategy within Pure Storage's Global Professional Services. My role focuses on driving strategic initiatives and fostering data-driven decision-making to enhance operational efficiency and accountability. I collaborate with cross-functional teams to define, monitor, and report on key metrics and KPIs, ensuring global consistency and alignment. I am proficient in leveraging advanced data visualization to provide actionable insights to senior leadership, identifying opportunities for improvement, and implementing innovative solutions for business growth and operational excellence.Key Responsibilities and Accomplishments:Led the creation and execution of a comprehensive BI strategy for Business Management, enhancing operational effectiveness and decision-making capabilities.Collaborated with Professional Services, Finance, and Marketing teams to define, monitor, and report on critical metrics and KPIs, ensuring alignment across global operations.Ensured global consistency of metrics and KPIs by consolidating key data fields from multiple platforms into a centralized data warehouse, enhancing reporting and data visualization capabilities.Proactively managed and analyzed metrics and KPIs, identifying areas for improvement in backlog conversion, revenue forecasting, cost savings, and operational processes.Determined optimal reporting frequencies and conducted regular business reviews, presenting data-driven insights and results to senior leaders.Transformed the PS CSAT survey process and training, significantly increasing response rates from 8% to 20%.Collaborated across teams to develop a single source of truth and reusable common data model for standardized reporting across the business.Served as a strategic advisor, guiding the transition to an enterprise-ready model with a strong client focus, driving business growth and customer satisfaction.

I am responsible for managing Global Strategic Account Program coordination activities and identifying process improvements to ensure consistent client experiences in the sales process. I am also responsible for developing, organizing, and managing key program reporting, dashboards, and data management activities. This includes maintaining and administering key performance metrics and reporting with Finance, Sales, and Marketing teams. Other supporting duties include supporting Strategic Accounts Program activities including corporate events, team activities, and additional program support duties as needed.Key Accomplishments:Increased productivity to the Strategic Account Team by creating comprehensive, user-friendly dashboards with both financial and sales performance data therefor mitigating human error and man hours sourcing data for both internal and external presentations and reviewsEnsuring Strategic Account Program requirements are fulfilled within the new pre-sales process and ERP implementation projectsImproved annual account planning accuracy through historical data validation and ensuring collaboration between the Strategic Account Program and regional officesDriving greater alignment between the Strategic Account Program and extended teams by incorporating myself into them to drive program requirements and operationalize the Strategic Account ProgramAssisted in planning, organizing, and running two successful Strategic Account events with both internal teams and external clientsGathered extensive pre-sales process information within the Strategic Account Program to operationalize and mature the program through the collaboration with other teams

I stepped back from corporate life to raise my little boy when he was 1 years old, I then had another little boy in 2017. 2020 was meant to be my year at getting back into work but COVID-19 had other plans for me as I had to push my goals aside in order to manage my family through a pandemic. Now that we are fully vaccinated and my kids are back in school with no closures, I feel confident in pursuing my career. During my time away from corporate, I obtained my personal training certificate and helped others reach their goals as this is a passion of mine.

In my first role with NTT Data I focused on reducing our SLA risk thereby reducing payable penalties. I was then promoted to a role which was accountable for ensuring accurate data and process adherence within our configuration management database, ensuring accurate reporting and monthly billing to our client. Business Analyst:Reduced ticket SLA breaches by 15% due to data quality and process improvements and increased reporting frequencyReduced monthly SLA exceptions by 45% by driving increased ticket data entry process requirements and adherence through increased communicationCMDB Manager:Tracked daily Service Level Agreement breaches and reported the detailed reasoning, visualization reports and documented exceptions to the customerProvided daily management reports on ticket volumes and SLA compliance to management teams, reducing SLA exception requests by 45%Monitored the compliance of the configuration management team against the CMDB with defined standards and proceduresMaintained the quality and standards of the data within the configuration management system databaseCollaborated with business leaders and business analysts to ensure that the systems were meeting client expectations and contractual deliverables

Led a team of business analysts at the client locationFacilitated joint analysis and design sessions to elicit requirements from stakeholdersServed as the conduit between the business (internal and external customers) and the software development and business data teamsExecuted risk analysis to determine deficiencies and appropriate corrective actionsCreated policies to ensure compliance with regulatory requirementsIdentified and documented functional requirements using used cases, screen and interface design, business and system processes models using Visio and ARIS.Documented requirements in the form of Requirements Definition Specification, Change Request, and Business CasesGenerated all performance of GAP Analysis, Needs Analysis, SWOT Analysis, Stakeholder Analysis and mapping processes, procedures, and policiesUtilized frameworks such as, BPMn, eTOM, Prince2, Togaf and ITIL

Prepared monthly sales reports to document sales volumes, potential sales, and areas of proposed client base expansionDeveloped and implemented digital marketing plans to incorporate outdoor media design, electronic media fliers and specials, and logosPerformed basic day to day IT related matters including facilitating the required support from 3rd partyManaged all the artwork, print, and electronic media for the companyLeveraged industry trends and competitive analysis to improve marketing campaign performance

I was the PA for the CEO of the company, duties included: time and diary management, scheduling of meetings, correspondence, note taking, running errands and answering calls. I did a lot of bargaining work for Childline as the CEO was an executive of Childline, I organized a donation of R24000 worth of computers for their offices in Mpumalunga. I assisted in the creative process and design of a Childline charity diary. I assisted in the GIBS (Gordon Institution Business of Science) events management by facilitating the process and organising logistics and requirements.

Attend to customer complaints regarding sales and service as well as following market trends and deriving feasible value propositions for the customer base. Derive and feedback to senior sales management on sales pipeline, forecast and commit.Manage and coordinate a sales team including determining price schedules and discount rates. Review sales activities and remediate when required. Plan and organise staff training as well as performance review and defining Key Performance Indicators.Represent the company at trade association meetings and developed advertising and marketing campaigns to promote products and services.

Growing the client data base by attracting new clients using business development techniques, completing all paperwork necessary to close the deal as well as managing all credit approvals for the feasible deals. Liaising and negotiating with various suppliers in order to obtain the required components.Attending the necessary appointments / meetings to gather detailed business requirements. Manage the commercial and legal negotiation process as well as build senior level relationships across the business sectors.Developed specific marketing campaigns using extensive market knowledge and seminars to develop new business and create IT technology awareness within the target market.

Managing the switchboard, the front reception and attending to the needs of The Business Centre tenants, guests and employees. Assisting all tenants with secretarial work when needed. Day to day running of the Business Cafe as well as managing collections, deliveries and IT / maintenance call outs

Complete consultation which included analysis of the client health and skincare needs, proceeding with the required treatments and deriving a health care plan suited to their specific needs.The Treatments Included:FacialsMassageManicuresPedicuresNail TechnologyWaxing Skin & Diet Analysis