Established and maintained confidential subject matter files on clients, case management, and employees. Processed new employees by coordinating account access, personnel security investigation systems, and verifying new hire checklists completion. Kept physical and digital individual credential files to include professional files and training or certification certificates. Monitored and maintained employee files for compliance and credentialing or certification renewal deadlines. Coordinated new employee orientations, implemented sponsorship of new hires, and acted as a liaison for personnel regulations, standards, directives, relation issues, recruitment, and resignation actions according Human Resource programs. Distributed personnel paperwork such as selection and recruitment requests, reference requests, training notices, performance reviews, position descriptions, and individual development plans within NAF HR standard actions. Standardized program operations and administrative support functions by developing, implementing, and improving processes and procedures with efficiency and using analytical techniques. Knowledge of HR processes sufficient to relate recruitment and placement standards and issues. Acted as a security point of contact with access to Manpower and Reserve Affairs personnel security investigation system for the Marine Corps Central Registry Child and Spouse Abuse (CASA) database conducting background searches containing maltreatment or abuse on a person who is volunteering, contracting, or applying for employment to work with or near children in a DOD Sanctioned Activity. Advised supervisors and managers on conducting NAF Human Resource Management (HRM) policies, practices, diagnostic methods, and technical services in suitability determinations and recruitment positions of ten new employees, four cross career position reorganizations, four staff resignations, one retentive placement resolution, and two local contract staffing solutions.

Successfully organized and helped implement the Deployed Spouse’s Dinner (2018 August), 2018 Liberty Holiday Bazaar, and the Holiday Airman’s Cookie Drive. Through fundraising, gave monetary means to DODEA (Department of Defense Education Activity) area schools’ athletics and clubs, other base wide, community, and worldwide organizations, and to the Community Scholarship Association. Lead, guided, and directed a bazaar committee team of 14 members, 7-10 Air Force consequential squadrons, 8 military private organizations, and 100s of volunteers to maintain 91 vendors from the United States, United Kingdom, and Europe. Fulfilled customer satisfaction and successfully raised over $23k to give back into the community. Established collaboration between RAF Lakenheath Wing leaders, FSS, other Private Organizations, international vendors, U.S. and U.K. companies, and volunteers. Through Membership Drives and Newcomers orientations, gainfully increased LSA memberships from the previous year by 20 active members

MEDICAL RECORD CODING: Coded ambulatory surgery and inpatient charts using ICD-9-CM and CPT-4 coding classification systems utilizing guidelines and procedures outlined by CMS (Centers for Medicare & Medicaid Services) and DoD (Department of Defense). Thoroughly researched medical records before assigning codes and DRGs (Diagnostic Related Group) for acuity of complicated co-morbidities and/or patient complications. Knowledge of computer systems: the Encoder-Grouper, CHCS (Composite Health Care System), CCE (Coding Compliance Editor), and ADS (Automated Data System) to input data. Administrative software: Microsoft Software Suite, DoD platforms, and payroll applications.COMPLIANCE AND REVIEW: Analyzed medical records for internal consistency and completeness using JCAHO (Joint Commission on Accreditation of Healthcare Organizations), Medical Staff Rules & Regulations, and DoD guidelines or instructions. Examined records for proper sequence of documents, presence of authorized signatures, and that the document contains a justifiable diagnosis, administered treatment, and obtained results. Key Accomplishments: Recognized and awarded for successfully maintaining medical record coding accuracy.Participated on the Patient Advisory Council strategically planning and implementing positive solutions to standard agenda items paralleling with the 48th Medical Group’s mission and vision statements.Attended the first-ever Civilian Professional Enhancement Symposium where ALS (Airmen Leadership School) instructors lectured civilians, contractors, and local nationals on Airmenship and how to integrate values and standards in the work force. Positioned to share “Take Aways” to squadron leadership, members, and coworkers.

Administered participant registration and identified a diverse range of eligibility requirements for overseas beneficiaries; performed essential automated office management, audited documentation maintenance, and terminations. Supported policies of the Department of Defense (DoD), Choctaw Contracting Services (CCS), and the Women, Infants, and Children (WIC) Overseas Program.PARTICIPANT ADMINISTRATION: Established and maintained program participation support to over a thousand beneficiaries. Administered and received required program eligibility documentation and terminated by monitory means as necessary. Managed organized files and provided administrative support while performing daily responsibilities.Knowledge of the U.S. military pay system, DoD civilian pay system, and U.K. benefit income programs for WIC participation parameters.PARTICIPANT TERMINATION: Processed participant terminations by a categorical, residential, or income basis. Performed notification procedures over the phone, voice mail, or email. Prepared and analyzed data to create and maintain termination list. Communicated findings to Team Lead or Regional Manager.PROGRAM AUDIT: Daily audited participant files in preparation for annual independent federal audit. Quality checked documents to ensure all legal records are accurate, correctly arranged, and satisfactorily cataloged according to DoD, CCS, and WIC procedure policies, aligned with HIPAA with Protected Health Information (PHI).Key Accomplishments:Successfully recommended new procedures to realign Administrative Assistant (AA) and Certified Professional Associate (CPA) duty responsibilities and processes to better serve participants and their understanding of program policies.

ADMINISTRATION: Performed essential responsibilities to include: greeting, scheduling appointments, obtaining patient insurance information and documents, insurance authorizations for appointments, and prescriptions.Checked patient's account before and during check in or check out for unpaid balances or collection problems. Maintained a knowledgeable level of ICD-9, ICD-10, and CPT coding for increased payor outcomes. EMR: Prepared and maintained patient charts for scheduled appointments. Scanned chart information into electronic medical record software programs. Purged charts for inactive or deceased patients. Responded to requests relating to a patient's medical record for personal or federal use. Maintained patient confidentiality and rights according to HIPAA, HIMSS, HITECH, and CMS regulations for EMRs. Acknowledged and maintained an expert level of compliance with The Joint Commission (TJC) for ambulatory health services accreditation standards, and Occupational Safety and Health Administration (OSHA) standardizations for the facility.COMMUNICATION: Maintained effective relationships and tactful communication levels with all office personnel, referral resources, stakeholders, physicians, patients, and general public. Dealt effectively with patients and family members by committing to treating patients with dignity and respect.Key Accomplishments:Analyzed, reevaluated, and executed revised actions to insure productive inter office flow and patient quality. Maintained particular notes and created an instruction manual for the new position, implementing a personnel realignment and processes. Trained other office workers to include college internship candidates. Acquired skills through training to enhance preparedness on issues such as active shooter awareness, incident response, and workplace violence in accordance with facility, local, and federal security forces. Maintained an expert level of calmness while directing coworkers and patients.

Worked directly with Club members and other Air Force Services to organize and sponsor social activities as contemplated by Internal Revenue Codes. Operated exclusively for charitable, educational, or recreational non-profitable purposes.Achieved goals of disseminating information of interest to its members while fostering ideals of fellowship consistent with those of the United States Armed Forces. Organized festivities for the on-base and off-base communities where proceeds aided scholarship opportunities for dependents (spouses or children) of active duty airmen.

Capabilities of balancing an extremely busy multi-line phone system with daily, positive face-to-face patient interactionEffectively and professionally managed patient flow from arrival to departure; performed various clerical duties; interacted with physicians, other clinic personnel, patients and visitors, and fellow employees to ensure good internal and public relationsAttentive to detailed patient documentation and medical records; knowledge and understanding of insurance and patient medical plans; acknowledgement of HIPAA and OSHA compliance standardsVerified insurance coverage, validated referrals and authorizations, collected patient liability and provided financial guidance to patients to maximize medical services reimbursement efforts, including accurately posting patients at the point of service and releasing information in accordance with organizational and compliance policies and guidelinesEntered payments/charges for services rendered and performed daily payment/charge reconciliation in a timely and accurate manner. Balanced cash drawer at the beginning and end of the day and prepared daily bank deposit with necessary paperwork sent to a centralized billing center for record purposesScheduled office visits and procedures within the medical practice(s) and external practices as necessary. Maximized reimbursement by scheduling patients in accordance with payor plan provisions. Confirmed patient appointments for the following day as necessary and ensured patients are properly prepared for visitsAssisted in responding to requests/consent for patient medical records according to company confidentiality policies and procedures, and state and federal laws, with attention to human anatomy, physiology, and medical terminology for effective processing

Welcomed patients/visitors by greeting patients/visitors; answering/referring inquiriesPerformed registration/check-in processes, including data entry activities with use of multiple office automation software of varied functions for documents, providing patients with appropriate information/intake forms, obtaining necessary signatures.Calculated and collected patient liabilities according to verification of insurance benefits/expected reimbursement. Explained/provided financial policies and available resources for alternative payment arrangements to patients.Entered payments/charges for services rendered and performed daily payment/charge reconciliation in timely and accurate manner. Balanced cash drawer and prepared daily/weekly bank deposit with necessary paperwork sent to a centralized billing center Optimized patient satisfaction, radiologist/technician time, and treatment room utilization by scheduling appointments productivelyKept patient appointments on schedule by notifying radiologist/technician of patient's arrival; reviewing service delivery compared to scheduleComforted patients by anticipating patients'​ anxieties; answering patients' questions/providing pertinent information about medical proceduresEnsured availability of appointment information by filing and retrieving patient records/imagesMaintained patient accounts by obtaining, recording, and updating personal/financial informationResponded to requests/consents for patient records according to company confidentiality policies/procedures, state/federal laws, with attention to human anatomy, physiology, and medical terminology for effective processing; couriering records to appropriate internal/external facilitiesMaintained business office inventory/equipment by checking stock to determine inventory level; anticipating needed supplies; placing/expediting orders for supplies; verifying receipt of supplies; scheduling equipment service/repairs for clinical/non-clinical equipment

Welcomed patients/visitors by greeting; answering/referring inquiriesPerformed registration/check-in processes, including data entry activities with use of multiple office automation software of varied functions for documents, providing patients with appropriate information/intake forms, obtaining necessary signaturesCalculated and collected patient liabilities according to verification of insurance benefits/expected reimbursement. Explained/provided financial policies and available resources for alternative payment arrangements to patientsEntered payments/charges for services rendered and performed daily payment/charge reconciliation in timely and accurate manner. Balanced cash drawer and prepared daily/weekly bank deposit with necessary paperwork sent to a centralized billing centerOptimized patient satisfaction, radiologist/technician time, and treatment room utilization by scheduling appointments productivelyKept patient appointments on schedule by notifying radiologist/technician of patient's arrival; reviewing service delivery compared to scheduleComforted patients by anticipating patients' anxieties; answering patients' questions/providing pertinent information about medical proceduresEnsured availability of appointment information by filing and retrieving patient records/imagesMaintained patient accounts by obtaining, recording, and updating personal/financial informationResponded to requests/consents for patient records according to company confidentiality policies and procedures, state/federal laws, with attention to human anatomy, physiology, and medical terminology for effective processing; couriering records to appropriate internal/external facilitiesMaintained business office inventory and equipment by checking stock to determine inventory level; anticipating needed supplies; placing/expediting orders for supplies; verifying receipt of supplies; scheduling equipment service and repairs for clinical and non-clinical equipment

Compiled, verified, typed, and filed medical records of the facility and local hospitalsMaintained records of newly seen, current, and archived patients including: clinical records, coding forms, and transcription completionsReviewed medical records for completeness, assembled records into standard order, and filed records in designated areas according to the applicable alphabetic and numeric filing system of the facilityLocated, signed out, and delivered medical records requested by hospital departments, opinion physicians, and legal agenciesCompiled statistical data, such as admissions, discharges, deaths, and types of treatment given for effective management of medical records according to facility standards.Operated computer systems to enter and retrieve data and type correspondence and reports.Assisted in educating, training, and consulting of current practice clinical coding techniques (ICD-9 and CPT) to facility staff and third party payorsAcknowledged medical abbreviations with their meanings and interpretationsActively promoted ideas, concerns, and issues of medical record management through proper channels for effective workplace procedures and flowTrained other medical record employeesRequested preauthorization from insurance companies for medical procedures including physical therapies, surgical procedures, specialty office visits, imaging, and hospitalizationAcknowledged attention to detail of insurance authorizations with oral and written records in timely manners