Farrukh A. Email & Phone Number

Lahore, Punjab, Pakistan

SOFTBOT Systems is established to provide Human resource and Businessprocess outsourcing to its dedicated client in the UK. Our client is a leadingSoftware provider for Talent Acquisition and Management. Organizations arereflections of the people they have and at SOFTBOT, we promise to valueintegrity and compassion. We will provide you the opportunity to express yourcreativity and collaborate with your team members here and in the UK.

Jamaica

Working as In-charge of Distribution and Commission in Commercial division. My role revolves around Supply chain management, optimization and cost reduction in terms of SAC at Group level for Handsets, SIMs and recharge

United Arab Emirates

Worked as Manager SMB Alternate Channels and my role was to provide complete Analytics and Presentation of performance of Alternate channels covering Business Centers, Franchise network, Resellers and Call center

is a subsidiary of Omantel. It's a Telecom player providing services in CDMA, broadband and LDI. It has a team of 2400 employees in 25 different cities of Pakistan and has pioneered a lot of products like prepaid calling cards, wireless broadband internet, IOC in Telecom market of Pakistan.; Keeping in view of my achievements, I have been promoted from my previous role of DGM Billing and interconnect settlement to Senior Manager ICT Operations. The scope of this role revolves around complete management of all BSS applications including Billing (CDMA, wireless broadband, internet over cable, cable TV services and Video on demand), CRM, channel services, VAS and MIS applications. This role also includes liaison with vendors for procuring new systems related to business support. I am managing a team of 14 personnel situated in 4 different cities of Pakistan. My key responsibilities are

Billing & Interconnect SettlementReporting to CIO, I was heading nationwide billing department of Worldcall Telecom Ltd. which includes separate billing systems for Wireless Local Loop and Broadband. My responsibilities includedDistribution of tasks within teams of Core Billing, Mediation and Settlement.Defining Billing System Requirements: Structure & ConfigurationsOverall completeness, accuracy, and timely validation of Rating.End to End reconciliation of provisioning & invoicing.Manage rating and billing including system monitoring, MIS report generation for Billing & Settlement purposes (Revenues & Cost of Sales).Coordination with Internal Departments for Settlements Completeness like Billing, Provisioning, IT, Finance (Account Receivables & Account Payables & Revenue Assurance Teams)Process Improvement initiatives such as automation, standardization, documentation etc.Verification & Settlement of various Vendor Payments like PTCL, Mobilink etc. Reconciliation of different data sources including billing system, IN and MSC.Maintenance of Non-Usage Billing Software (provisioning to billing) as the Super user.Liaison with Samsung in Korea and Huawei who are the solution providers to Worldcall.Supervision of Billing servers, clusters, disaster and recovery plans and low level database tuning.Supervising the complete process of bill run, printing and dispatching.

Supervisor "Churn Management Team"Reporting to Manager "Business Analysis & Development", I supervised Centralized Churn Management Team. My duties include:-Working with Director Quality & Standardization to devise techniques for reducing churn.Forecasting, analyzing & reporting churn to top management including CS, Marketing & Sales heads and Vice President.Contacting subscribers that are heading towards churn and produce efforts to retain them. Some of the tools being used include extensive SMS broadcast, churn calls and winback calling.Analyzing future effect of new offers like increase scratch card validities, news ISD rates etc.Preparation of Winback commission.Liaison with other departments for resolution of various issues like coverage, billing & credit limit related complaints.Recommendation of trainings for my team members.Development of team constituting 12 people into an organized customer retention unit.

Reported to COO, I had supervised IS and software development activities in Pre-paid calling cards (PCS) division. This position included wide range of technical, managerial and developmental responsibilities - few of which are mentioned below:Managing customized Information Services for all tier of management.Conceiving, developing and implementing new reporting formats for improved efficiency.Working with technical team for network integrity, bill verification, tariff deployment and IN platform development.Assuring fast reliable technical and information services to call center for improved customer services. This also includes generating periodic billing and reporting for corporate clients.Co-ordination with Int'l suppliers in lieu of PIN generation, card printing and deliveries.Created automated procedures for downloading daily call records into the database.Developed and implemented new database for Hello and Splash.

Conceived in 1994, SUPERNET is involved in various activates including Internet Access, P2P and Point-to-Multipoint communication services using radio and satellite access.Job responsibilities included:Configured & maintained commercial store & forward fax services solution successfully Router (4500 & 2500 Series) configurations, maintenance and troubleshooting including Access list, Frame relay and PPP based services. TCP/IP, X.25, Frame Relay, PPP, Radius and IP address managementAdministration of Lucent Technologies, Livingston Communication Servers.DNS (Bind), Mail Server (Send mail), Web server (Apache) and FTP services.Linux Slack ware Cache Server (Squid) Databases SkillsMS SQL Server Expert More than 5 yearsOracle Intermediate More than 4 years