Bradley Farrar Email & Phone Number

Atlanta Metropolitan Area

I lead and oversee all aspects of Information Technology, focusing on modernizing infrastructure and enhancing network reliability. This includes updating legacy server hardware, upgrading unmanaged network equipment to managed solutions, and integrating cloud services. I have successfully managed the transition to cloud-based solutions, including overseeing the migration to a new ERP system and integrating Azure Cloud and Microsoft 365 into our existing IT infrastructure. My expertise extends to optimizing cloud environments and leveraging M365 tools to improve operational efficiency and collaboration.

Alpharetta, Georgia, United States

Responsible for supporting Account Directors and Service Delivery Manager(s) to ensure high customer satisfaction during the support process. Follow support and business processes accurately with attention to detail. Proactively look for opportunities to improve the efficiency and quality of Cognizant Microsoft Business Group's services.

Duluth, Georgia, United States

Manage IT support functions for Prime Care customers, responsible for providing technical solutions to customers and acting as an escalation point when needed to ensure customer satisfaction. Monitor support requests for trends and then communicate them to leadership to evaluate support processes or training opportunities changes. Responsible for reviewing critical support KPI’s continually to maintain customer support satisfaction. Analyze client support requirements and identify services that Prime Care offed to improve their IT operations or security stance.

Atlanta Metropolitan Area

Responsible for implementing customer-facing infrastructure projects. Build out new infrastructure, upgrade servers, Office 365 migrations, ensuring backups are configured and tested. Working with customers to ensure expectations are set before migrations and then working with them during migration to handle any issues that arise during and after the migration. Follow up after the project is complete to ensure Customer Satisfaction.

Greater Atlanta Area

Managed a group of Solutions Design Engineers to coordinate cross-functionally to achieve maximum customer satisfaction and organizational growth. Collaborated with the sales team and business operations teams to develop support solutions for prospective clients effectively communicate with clients to identify and achieve client requirements

Greater Atlanta Area

Managed a group of IT engineers, responsible for hiring, leading, and mentoring a team of engineers. Worked with these engineers to ensure customer satisfaction and help with escalation when necessary.Directed daily IT operations, administered budget, project manager for customer projects that amounted to over $5M annually, and cultivated business partnerships for seamless business and organizational performance. Provided team leadership for support engineers to mitigate technical issues perform disaster recovery implementation and testing, cloud hosting, and security findings (PEN Test/Vulnerability Scan) response mitigation. Review customer insights to devise new strategies and reshape existing processes, analyzing automation plans according to customer needs to achieve maximum customer satisfaction.• Implemented relationships management best practices and strengthened partnerships with the assigned customer companies, contributing $24M to annual revenue and ensuring CSAT.• Hired and coached new staff members setting training/certification goals.• Reviewed information security requirements for all my customers to identify risks and make recommendations to keep them compliant and secure.• Delegated project and support tasks to engineering staff with appropriate skills for the job.

Oak Ridge, Tn

Responsible for orchestrating and implementing IT strategies for $2.5B international nuclear material remediation and decontamination services company. Additionally, I managed IT processes of 21 US and 2 Canadian facilities with a keen focus on minimizing costs, maximizing efficiency, and ensuring organizational growth. My job included leading a team of eight system engineers and administrators, overseeing troubleshooting processes, resolving issues, and executing disaster recovery plans to streamline IT operations.Key Achievements:• Saved $100K by consolidating two co-located data centers and establishing a disaster recovery site at the main office.• Spearheaded a project of the Internet and WAN traffic and implemented new low-cost internet circuits across all locations. Off-loading internet traffic to new Internet circuits saved the company $24K monthly in Wide Area Network expenses.• Improved accessibility, reduced infrastructure costs, and met the needs of remote employees by introducing a framework for Bring Your Own Device program and deploying a virtual desktop environment. • Introduced wireless connectivity and provided internet access to contractors and visitors separately from employee WAN.

Knoxville, Tennessee Area

My primary task as Senior Systems Engineer was to manage the process of maintaining, repairing, and upgrading servers, systems, and infrastructures throughout the organization to ensure seamless IT operations. In addition to it, I provided the highest levels of systems and infrastructure availability by installing, configuring, testing, and maintaining operating systems, application software, and system management tools. Furthermore, I oversaw the planning and execution of all projects while steering employee training programs to enhance team skillset, improve productivity, streamline project procedures. Key Achievements:• Initiated and implemented a practice that virtualized 90% of physical servers, generating over $375K in hardware savings within the first year.• Established Disaster Recovery Data Center, providing a properly sized DR site for critical systems.• Led migration of company email system from Microsoft Exchange 2003 to Exchange 2010.• Contributed to finalization and deployment of enterprise-wide VOIP system, traveling and providing support on system configuration. Trained users on VOIP system features and functionality.

Oak Ridge, Tn

Advised clients and managed projects throughout East Tennessee, focusing on initiatives centered on physical wiring design and installation, Active Directory implementation, email system deployment and configuration, and the setup of telephone communications systems, wireless networks, and servers.