Farrazatul Ainnur Syuhada Email and Phone Number

- To attend customer and handle customers complaints to ensure complaints are promptly addressedwithin the departmental service standards.- Ensure all documentation/reportis are filled, recorded and filed.- Coordinate defects rectification works to ensure all defects filed are rectified in timely manner.- Responding promptly to customer inquiries and feedback in tactful and timely manner.- Acknowledging and resolving customer complaints.- Attending to purchasers on the delivery of vacant possession- To monitor the performance of the contractors in attending to the defect rectification to ensure timelyand satisfactory completion of the defects to the satisfaction of the purchasers during DLP.- Undertake other duties as directed by the management.- Providing feedback on the efficiency of the customer service process.- Preparing and issuing site memo to the project team & contractors- Conducting inspection works (Joint Inspection & Dilapidation Inspection) with owners andcontractors for landed strata property.- Checking on renovation plans submitted by owner.- Preparing contractor permit before owner starting any minor or major renovation works.- Coordinating weekly defect meetings for defect update with Project department, main contractor and preparing minute meeting.

- Execute and manage the full Vacant Possession (VP) processes from the preparation (before VP) tokey collection.- Brief the customers on the handover process including the registration of customers in the HandoverVacant Possession (VP) Apps, handover over of property, checklist, and the handover kit.- Attend to the owner for the property handover of Vacant Possession (VP).- Coordinate defects rectification works to ensure all defects filed are rectified in timely manner.- Responding promptly to customer inquiries and feedback in tactful and timely manner.- Acknowledging and resolving customer complaints.- Communicating with customers through various channels.- Keeping records of customer interactions, transactions, comments, and complaints.- Communicating and coordinating with colleagues as necessary.- Providing feedback on the efficiency of the customer service process.- Ensure all records, data, and information are recorded and filed up to date.- Maintaining a positive, empathetic, and professional attitude toward customers at all times.

- Placement at PNB Development- Conducted inspection works (Pre Delivery Inspection, PDI)- Processed and entertained customer complaints (CDLP, DDLP)- Performed Handing Over Vacant Possession (HOVP)- Performed inspection using visual inspection method and non-destructive test (NDT) by using inspection tools- Assisted in managing and handling for Township Management- Assisted in managing and attending complaint for landed and strata property (townhouse)

- Conducted inspection works (Pre Delivery Inspection, PDI)- Processed and entertained customer complaints (CDLP, DDLP)- Performed Handing Over Vacant Possession (HOVP)- Performed inspection using visual inspection method and non-destructive test (NDT) by using inspection tools- Assisted in managing and handling for Township Management- Assisted in managing and attending complaint for landed and strata property (townhouse)

- Analyzed and sorting out defect complaints- Assisted engineer for consultation on sickbay planning for preparation of pandemic at klia2 arrival- Assisted engineer in monitoring construction worker for apron and soil settlement issue- Analyzed floor plan for perimeter and signage location- Took minute meeting and compiled paperwork- Learned new skills and applied to daily task to improve efficiency and productivity- Assisted with projects by applying strong analytical skills and studies

Part-timer as a toilet cleaner at KLIA during my semester break. Learn how to do toilet maintenance at the same time learning about maintenance work from the maintenance team. Learning to improve communication skills with locals and foreigners.

Part-timer as a toilet cleaner at KLIA during my semester break. Learn how to do toilet maintenance at the same time learning about maintenance work from the maintenance team. Learning to improve communication skills with locals and foreigners.

Aircraft interior cleaning part timer during semester break. Cleaning the aircraft interior during arrival and before departure. Have cleaned several aircrafts such as MAS, Etihad, Xiamen, China Southern, Brunei, British Airways, KLM, Sri Lanka, Bangla Airlines and to name a few. Learning good time management skills because of limited time to clean the interior to avoid delays. Also good teamwork skills and communication among the team to ensure the aircraft are well cleaned in time.

Serving customers, take orders and make orders, also work as a cashier at the same time. Learning how to communicate with customers as a first step after graduate from high school. Also being responsible for opening and closing the shop at any shift. Managing time between build ice cream cake and serve customers.