Farrell D'Mello Email & Phone Number

Thane

• Process Management
• Monitoring the overall functioning of processes,identifying improvement areas and implementing adequate measures to maximize customer satisfaction level
• Mapping client’s requirements and coordinating in developing and implementing processes in line with the guidelines specified by the client and regional offices
• Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making… Show more Process Management
• Preparing MIS reports & other statements with a view to apprise management of the process operations and assist in critical decision-making process
• Maintaining client’s requirements, assisting in implementing and managing processes in line with the guidelines specified by the client.

Vashi / Airoli / Indore

• Area Of Work:
• Managed the Training & Operations department
• Managed & Lead a team of 9 trainers
• Analyzing requirements and resources for new projects
• Created & developed content for training
• Contributing towards improvement of performance (quality and productivity) with suggestions and improved process flow

Mahape / Malad

• Conduct voice coaching activities on the operations floor to maximize the effectiveness of CORE Training through call listening, followed by feedback and coaching sessions.
• Conduct limited training delivery (for CORE Training reinforcement sessions)
• Ensure that bottom 30% of the agents move up the learning curve by means of Special Coaching.
• Training Content development
• Maintaining Monthly reports
• Client Calibrations

Diploma In Hotel Management, Hotel Management

Hsc, Commerce

Ssc