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Farrell Gutierrez-Boyd is listed as Workforce Management Sr. Scheduling Analyst at Blue Shield of California at Blue Shield of California, a company with 6213 employees, based in Greater Sacramento, United States, United States. AeroLeads shows a work email signal at blueshieldca.com and a matched LinkedIn profile for Farrell Gutierrez-Boyd.
Farrell Gutierrez-Boyd previously worked as Workforce Management Sr. Scheduling Analyst at Blue Shield Of California and Short-term & Long-term Forecast Sr. Analyst at Blue Shield Of California. Farrell Gutierrez-Boyd holds Bachelor Of Business Administration - Bba, Human Resources from Strayer University.
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AeroLeads found 1 current-domain work email signal for Farrell Gutierrez-Boyd. Compare company email patterns before reaching out.
Workforce Planning Analyst with 15+ years of professional experience in strategic planning, workforce management, call and data analysis. Functional in building rapport with internal and cross channel departments for overall improvement and success of call center standards and metrics.Enthusiastically open to pursuing a new career within Human Resources by applying my skills and aptitudes acquired through education and professional experiences. Experienced in the following Human Resource functions:Attendance ManagementLeave of Absence ManagementPeopleSoft ManagementFMLA & LOA Management Short-term Disability ClaimsTimesheet Payroll ProcessingPerformance ManagementWorkplace AccommodationsNew Hire Onboarding & TrainingWorkers Comp Tracking
Listed skills include Intraday Analysis, Forecasting, Resource Management, Attendance Management, and 6 others.
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El Dorado Hills, California, United States
Proficient in scheduling multiple lines of business consisting of 300-400 agentsNew Hire trainings and presentations Maintain and build new hire profiles to provide system access and loginsEfficient auditing and analysis for time off balances and reported timeEnsure accuracy in scheduling trainings, meetings, breaks and lunches within guidelines and.
El Dorado Hills, California, United States
Short-term forecast analyst for Customer Experience & HCQA Business channelsMaintain call volume forecast accuracy goal of +/- 10% resulting in actual results of +/- 5% of forecasted vs. actual call volumePartner with Workforce Planning & Analysis team to strengthen the connection and relationship of long-term vs. short-term forecasting Participate in.
El Dorado Hills
Scheduling lead of five Scheduling Analyst within Workforce Management TeamCreate efficiencies for scheduling processes and tasksLead weekly LOB meetings with managers and supervisors to communicate prescheduled activities and expected capacityCollaborate with WFM Real-time Analysts to transition generated schedules and current scheduled activitiesPartner.
Rancho Cordova
Scheduling Analyst proficient in capacity planning, scheduling for multi call center locations of 200+ employees, various departments and work groups. Skilled in providing analytics of call volume history and trends to provide staffing recommendations, opportunities and filling all future and real time staffing gaps.-Ensure accuracy in scheduling.
Folsom, CA
Supervisor experienced with workforce planning knowledge and fundamentals necessary in understanding the functionality of call center standards and specific key metrics. Responsible for supervising a team of Analysts and assign specific projects, tasks and assignments for timely execution and completion.-Conduct bi-weekly developmental coaching.
Folsom, California
Intraday Analyst skilled in monitoring real-time status of call center metrics, representative activity, daily call outs and absence shrink. Effective in producing Intraday reports including, but is not limited to: Shrink Reports, Daily Stats, Volume - AHT Reports and OT Fill Report.-Analyze trends and real-time call metrics; service level, abandonment.
Folsom, CA
Support lead with excellent problem solving skills. Goal driven with the ability and willingness to assist representatives and supervisors with technical issues, escalations and reporting issues. -Provide support to business and customer support service reps-Present positive and effective resolutions for escalated customers calls-Create efficiency and.
Citrus Heights, CA
Detail oriented Assistant Sales Operations specialist in retail channel. Ability to multi-task and assist where needed with sales support, customer service and daily inventory and cash management.-Support retails store operations in inventory management and processing shipments-Process improvement for quality assurance and return processing-Cash management.
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Farrell Gutierrez-Boyd works for Blue Shield of California.
Farrell Gutierrez-Boyd is listed as Workforce Management Sr. Scheduling Analyst at Blue Shield of California at Blue Shield of California.
AeroLeads has found 1 work email signal at @blueshieldca.com for Farrell Gutierrez-Boyd at Blue Shield of California.
Farrell Gutierrez-Boyd is based in Greater Sacramento, United States, United States while working with Blue Shield of California.
Farrell Gutierrez-Boyd has worked for Blue Shield Of California and Verizon Wireless.
You can use AeroLeads to view verified contact signals for Farrell Gutierrez-Boyd at Blue Shield of California, including work email, phone, and LinkedIn data when available.
Farrell Gutierrez-Boyd holds Bachelor Of Business Administration - Bba, Human Resources from Strayer University.
Farrell Gutierrez-Boyd is listed with skills including Intraday Analysis, Forecasting, Resource Management, Attendance Management, Contact Center Specialist, Workforce Management, Leadership, and Human Resources.
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