Farrell Reed Email & Phone Number

With over a decade of experience in the automotive service industry, I have honed my skills in overseeing daily operations, leading skilled teams, prioritizing customer service, managing appointments and repairs, upholding quality standards, handling inventory, enforcing safety regulations, managing budgets, reporting on performance, implementing improvements, and facilitating communication with other departments. My journey began as a Service Advisor at Crossroads Lincoln Mercury, where I managed tasks such as writing repair orders, dispatching tasks to technicians, and promoting services effectively. I also served as an Assistant Service Manager, performing basic maintenance tasks to ensure workflow efficiency.Transitioning to roles at Stoops Freightliner and Empire Truck Sales, LLC, I collaborated closely with service directors to optimize shop operations, provided guidance to technicians, enforced safety protocols, and managed customer communications. I excelled in determining warrantable failures, creating estimates for customer approval, and ensuring compliance with OEM manufacturer requirements.My tenure at Beard Equipment saw me grow from a Field Service Technician to a Service Manager, where I installed, maintained, and fixed machinery while excelling in team leadership, customer service, and operational efficiency. I am adept at identifying technical problems, documenting services accurately, training customers and coworkers, and providing useful feedback.Certified by Daimler Corporation and Ford Motor Company, I bring a wealth of expertise in compliance with safety regulations, diagnostics and repairs, warranty procedures, and shop operations optimization. With a strong foundation in technical problem-solving, machinery installation and maintenance, inventory management, and repair procedures, I am committed to delivering exceptional service and driving continuous improvement in every role I undertake.

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  Lincoln Tech - Indianapolis

  Automobile/Automotive Mechanics Technology/Technician