Tyler Farrell Email & Phone Number

Cleveland, Oh, Us

- Responsible for managing user accounts in the company network through AD and powershell- Audited computers to manage patches and deploy them through Patch Manager- Performed successful onboarding and orientation of new hires with I.T. equipment- Supported a hybrid network environment to ensure successful I.T. integration and consolidation- Delegated correct permissions for user account to allow access to correct resources- Responsible for managing network shared drives for Windows and Mac users - Serve as escalation point for Tier 1 and Tier 1.5 support and for the IT Depot- Monitor team ticket queues and identify training opportunities. Report on team performance metrics and suggest improvements

- Second-tier support for hybrid enterprise environment of both laptops and Wyse thin-clients- Collaborates with team members to solve complex issues for remote and in-office customers- Assists with managing inventory in asset tracking database - Utilizes tools such as Duo Admin, Active Directory, Wyse Management Studio and VMWare to resolve technical problems- Responsible for resolving or escalating tickets in a timely manner related to software or systems- Makes use of ManageEngine and VMWare Horizons for remote support and patch management- Maintains virtual profiles and app volumes to ensure thin-clients operate smoothly- Performs thorough back-ups of user data during transition periods to new machines or profiles

- Responsible for installation of servers into data center racks- Ensured proper cable management and clean appearance for all wiring- Deployed equipment and validated all connections- Worked as a team to finish project ahead of scheduled deadline

Noida, Uttar Pradesh, In

- Tested and maintained AV equipment for corporate conference rooms- Managed, prioritized, and worked tickets for user requests and incidents through Service Now- Provided excellent customer service and support to users for walk-in requests- Imaged and deployed company laptops for new and existing users during refresh project- Updated hardware asset tracking database during collection of old hardware- Created shipping requests through shipping portal to send hardware to remote workers

Us

- Used software tools to map supplier document data into proprietary cloud-based system- Reviewed sample files to ensure all requirements were met for mapping- Worked with Customer Support team to answer technical questions about supplier document formats- Maintained detailed case history in tracking system

Bachelor'S Degree, Information Technology

Associate Of Arts - Aa, Business Administration And Management, General