Michael Farrelly Email & Phone Number

Baltimore, Md, Us

• Act as a trusted advisor for clients who would like to streamline their business processes using Salesforce• Understand client business processes and advise on how best to leverage Salesforce with either out of the box or custom solutions• Generate solutions and quotes for new and prospective clients• Communicate with development team to translate client business needs to Salesforce functionality and vice versa• Develop solution and present using the Agile methodology • Expand depth of Salesforce knowledge to include non-profit success pack and program management module through hands-on project experience• Recommend and implement third party app exchange solutions to meet client project scope and budget (Nintex, DocuSign, Salesforce Labs etc.)• Configure third party products and integrations such as JotForm and FormAssembly

Washington, District Of Columbia, United States

• Made change recommendations and assessments to identify Salesforce solutions for best strategic, functional, and technical fit• Delivered multiple solutions with an emphasis on Service Cloud and Experience Sites• Configured functional items for the project including fields, flows, security, profiles, etc.• Verified that Salesforce solution and training materials delivered would meet government agency requirements

Washington, District Of Columbia, United States

• Administration of the Salesforce environment; responsibilities include customizing and implementing profiles, roles, security settings, sharing rules, applications, custom objects, custom fields, page layouts, workflow, validation rules, approvals, dashboards, reports, etc.• Built and maintained custom communities through Salesforce Lightning Community Builder• Owned the CRM roadmap with focus on elimination of technical debt and creation of new functionality• Optimized workflow process through implementation of JIRA and Confluence• Managed a team of two junior Salesforce Administrators• Led the support team to quickly answer to both client and internal support tickets• Managed all ongoing projects related to Service Cloud including interfacing with development and/or IT teams• Participated actively in change management efforts to implement better practices, new processes & improvements in overall performance

Washington D.C. Metro Area

• Built and maintained a custom community through Salesforce Lightning Community Builder• Acted as a knowledgeable liaison between technical teams, testing teams and business stakeholders• Gathered requirements and work with clients on system bugs and enhancements• Assisted by making change recommendations, technology research and assessments to identify Salesforce solutions for best strategic, functional, and technical fit• Oversaw all cloud platform configuration and testing• Assisted in building out a client facing Salesforce Community• Maintained operations and management post Go-Live of system implementation

Washington D.C. Metro Area

• Provided remote training to TDI employees and clients through creating training materials and running training sessions• Self-directed learning, problem solving, and researching of system issues• Resolved technical issues through debugging, research and investigation• Managed mass imports and exports of data by using technologies like Dataloader.io and Excel• Managed instance to ensure data integrity

Washington D.C. Metro Area

• Conducted investigative research and analysis on emerging markets and developed economies to identify financial, political, and regulatory risks.• Produced accurate reports by analyzing and summarizing large amounts of information from diverse sources, including foreign language sources.• Led investigations pertaining to entities in Japan.

Full Stack Web Development

Six month coding bootcamp Curriculum: HTML, CSS, JavaScript, jQuery, ORM, Node, Sequelize, MySQL, Mongoose, MongoDB, React, Angular.

Data Analytics

Data Analytics Course from General Assembly (6/25/18 - 6/30/18). Curriculum: Excel, SQL, Tableau Capstone Project: Do Host Nations Play.

Bachelor Of Business Administration (B.B.A.), Institutions And Economic Development: The Case Of Rwanda

A Week Long Study Abroad Program in Kigali, Rwanda offered by GWU.

Bachelor Of Business Administration (B.B.A.), International Business

Activities and Societies: GW Finance and Investment Club, Delta Tau Delta Fraternity

Education record