Farriezzudeen Thajudeen Email and Phone Number

Operations Structure and Transformation:• Pioneered a strategic shift in operational planning, resulting in a 30% increase in revenue within thefirst 3 months.• Implemented a data-driven decision-making framework, leading towards improvement in operational efficiency and a resources optimization.• Successfully restructured teams and workflows, resulting in improvement of project deliverytimelines.• Instituted a performance-driven culture by implementing key performance indicators (KPIs) andregular performance assessments.• Successfully negotiated, expanded, and renewed contracts with clients, resulting in a 20% increase of total RM14M+ worth annual contract values.

Operations Management:• Responsible for managing the operations aspect of all 3S branches across Malaysia, Thailand and Vietnam.• Responsible for the overall P&L of the 3S operations and growing the new frontier of sales, aftersales and services.• Formulated short to long term operations strategies and action plans to achieve optimumeffectiveness, efficiency and quality management.• Conducted constant engagement within the department and cross departmental management toreview service performance, acquiring feedbacks and furnish improvement plans.• Reviewed and enrich processes to add value into quality management and customer benefits.• Created frameworks to measure project’s metrics and data collection.Business Expansion:• Strategically formulated and executed a comprehensive plan for branch expansion and launch,timelines, budgets, and essential resource allocations.• Managing every parts of branch launch operations, from sourcing locations and overseeing hirings to conducting thorough training, efficient procurement, and facility setup.• Devised and implemented policies and procedures to ensure that new branches adhere to company standards and regulatory compliance.• Continuously provided support and guidance to all branch personnel, ensuring they were adequately trained and well-equipped to consistently meet and exceed customer expectations.

Maintenance:• Led Maintenance Technicians and Project team members across 3S branches in Malaysia, Thailand, and Vietnam.• Held accountable for CAAM Aerial Work Certificate as the Authorized Technical Personnel Post Holder.• Established maintenance procedures, forms, and workflow processes.• Implemented continuous improvement program to resolve inefficiencies.• Developed Maintenance Manuals, Illustrated Part Catalogue, and technical documents.• Managed training and onboarding for maintenance technicians, supervisors, and pilots.• Projected and executed Preventive and Scheduled Maintenance Plan annually.• Generated reports on Maintenance Costs and planned part usage.• Monitored Maintenance Software system for task tracking and record-keeping.• Conducted investigations and formulated action plans for incidents and accidents.• Managed project resource allocation and budgeting quarterly.• Oversaw operational equipment and vehicles maintenance.Aftersales:• Structured aftersales and warranty programs.• Improved customer support through efficient issue resolution.• Designed training programs for customers.• Managed spare parts and inventory for timely repairs, reducing downtime.• Maintained quality standards and regulatory compliance.• Implemented CRM system for aftersales management.• Fostered collaboration across departments.• Developed training programs for branch teams.• Resulted in improved service quality and customer satisfaction.

• Lead operations for agriculture spraying and mapping projects.• Developed expertise in drone piloting and the use of GNSS equipment for mapping and agriculture spraying projects.• Established effective communication with clients to coordinate arrangements, mobilization, and timeline planning.• Skilled in building, troubleshooting, and repairing drone-related hardware, both in the field and off-site.• Designed and deliver comprehensive training programs for new customers.

Involved in various non-destructive technique (NDT) on aircraft parts and structure.Undergone classes and training on PT,UT,MPI, Eddy Current and Radiography Testing.X-ray project on SU-30 MKM and Learjet 60.X-ray project on MGB suspension bar.Eddy current testing on wheel hub.Penetrant test on main gearbox.

Participated in numerous maintenance task involving B777, B747 and ATR 72 aircraft.Performed various inspection and servicing such as fuel tank, power drive unit (PDU) and landing gear removal.Experiencing real working situation in performing on real aircraft.