Farris Glover Email & Phone Number

Greater Minneapolis-St. Paul Area

-Manage the product implementation for new and existing clients regarding business services products including Commercial Online Banking (The Bridge), Mobile Banking, Mobile Capture, ACH Origination, ---Remote Deposit Capture, Online Wire Services, Check Positive Pay, ACH Filter and Business Bill Pay-Setup new business services products or complete modifications to existing services on related systems, ensuring proper product usage and standards are met and maintained-Identify product utilization best practices based on business needs and provide tailored training on site or over the phone as needed-Provide clients with responsive support and accurate service over the phone, via email, or in person with focus on stren hening the relationship-Ensure all Business Services clients receive a positive client experience-Provide backup assistance to general support needs-Scan and file appropriate business services related documentation into Bridgewaters internal record retention system-Maintain up to date knowledge of all Business Services products system functionality-Complete monthly audit of RDC billing-Assist with probationary and annual reviews of Business Services clients and all necessary due diligence associated

San Diego, California, United States

-Managed and served as point of contact for a portfolio of 40+ commercial business clients.-Conducted risk assessments, due diligence, contracting during the onboarding of new clients added to portfolio. -Assisted in the ongoing risk mitigation, monitoring, and annual reviews of all clients within the portfolio.-Served as a Business Development and Procurement Specialist for San Diego, Oceanside, and Carlsbad region of California.-Propose and present products and services that would enhance the client banking experience based on research and “Knowing Your Customer.”

Greater Minneapolis-St. Paul Area

-Identifying and resolving client issues by having a dynamic customer service attitude through telephone and email -Responding, completing, and interacting through Microsoft Outlook and Lync communication channels -Acting as a liaison between the client and bank operations, sales officers, vendors and relationship managers to ensure the delivery of quality services to meet the client’s needs -Responsible for accurately creating, monitoring, and managing requests to meet and exceed expectations -Assist client with product training and walk thru of Treasury Management services -Participate in assigned special projects

Greater Minneapolis-St. Paul Area

· Utilized fraud risk detection systems and internal bank systems to review suspect items and warning reports on a daily basis. Understand reason codes and follow specified procedures on how to handle suspect activity.· Knowledgeable of internal fraud monitoring and detection systems.· Execute knowledge and understanding to ensure processes comply with regulations (e.g. Regulation E, Visa Operating Rules, UCC, Federal Credit Reform Act (FCRA), Regulation J, Regulation CC, NACHA, Bank Secrecy Act/Anti-Money Laundering/Patriot Act (BSA/AML), Telephone Consumer Protection Act (TCPA), Office of Foreign Assets Control (OFAC) and Identity Theft red flags).· Cooperate and work hand in hand with District, Branch and Service Managers to ensure open communication.· Reply and attend any and all investigations and/or subpoenas for court.

Greater Minneapolis-St. Paul Area

-Strong cross sell and floor sales-Aggressive monthly sales goals-Daily ATM/Vault/Teller balancing-Participate and execute monthly/quarterly/yearly operations and security audits-Implement Branch Manager/Assistant Manager sales/operations goals and strategies-Focus on customer service and retention through daily face to face/telephone/email interactions-Work as a team to hit goals-Open accounts and credit products