•Take and track the lifecycle of up to 100 pending claims at a time•Developed office workflow to decrease processing times on survivors claims by 50%•Monitor and modify office appointment calendar for management to ensure customers are assisted timely•Assist customers by completing 6-7 disability, retirement, survivor claims daily •Provide training to incoming claims representatives •Collaborated with engineering team as a key stakeholder in the development of new software to log and track customer calls and walk-ins•Received seven performance/contribution awards

•Selected for this temporary position as part of an employee development program•Monitored 22 branch office workload listings to ensure agency KPI’s were met•Analyzed data, created, and presented workload reviews to six branch offices•Served as point of contact for branch management communicating with the regional office•Arranged travel accommodations and itineraries for the Director •Orchestrated regional and area wide meetings

•Selected to serve as part of a virtual SME cadre assisting area offices for six months•Conducted complex government policy research, interpretation, and application•Assisted through completion 50+ walk in customers daily•Independently took on a coworker’s entire workload while they were in training for six months •Developed fraud allegations resulting in $31,000 in recovered funds•Worked cross-functionally with all stakeholders to ensure timely processing of claims•Received 11 performance/contributions awards

•Answered and worked through completion 75+ phone calls daily •Completed and processed 4 claims daily •Maintained confidentiality regarding the public’s personal information•Received two contribution awards

•Recognized growth opportunities by increasing rental units by 80% over six years•Turned initial $30,000 investment into $21,500 net profit/year •Increased revenue by 100% over six years•Manage accounts payable/receivable for a $500,000/year business •Maintain communication with tenants, customers, employees, subcontractors, and distributors•Collaborate with accountant to ensure accuracy of payroll and tax filings

-Lead and mentored up to 18 dancers -Organized and planned numerous team building events -Planned and lead twice weekly practices and attended performances -Choreographed and taught up to 10 routines per year

•Screened and reviewed resumes•Maintained organized office files•Assisted candidates with job applications•Answered phone calls