Farron Barrera Email & Phone Number

Federal Way, Washington, United States

• Responsible for responding to incoming helpdesk tickets, maintaining and updating tickets in solarwinds service desk.
• Solves Tier 1 and Tier 2 IT issues and escalates problems to a higher level of support as needed, including service that exceeds average response time, repair time, lack of parts, or any other issue that could impact.
• Conducts a wide range of tests and analysis to ensure that hardware/software meets or exceeds specified standards.
• Deploys windows images managed by Microsoft Intune onto supported user-end devices.
• Provides ongoing operational/technical support for IFM’s information systems, software, phones, applications, printers, and other technical hardware.
• Responsible for all IT elements of employee onboarding and offboarding; ensures the correct applications and access have been granted or removed.

Tacoma, Washington, United States

• Recording, tracking and supporting incidents through the IT ticketing system TDX, documenting details, communications, and resolutions.
• Resolved computer and system networking issues to ensure user productivity.
• Performing basic hardware and software upgrades, maintenance, and repair remotely and in person, including running diagnostic programs, troubleshooting problems, and implementing solutions for computer and peripheral.
• Assist the department in documenting scrap and surplus devices.
• Troubleshooting with Microsoft 365 and remote meeting applications for faculty and staff.

Lakewood, Washington, United States

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.
• Created and updated records and files to maintain document compliance.
• Restocked supplies and submitted purchase orders to maintain stock levels.
• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Setting up new employee IPad's though Mobil Iron administration account
• Processing of new employee I-9 documentations uploaded to paycom application

Associate Of Science - As, Information Technology, 3.2

Diploma