Farron Barrera Email & Phone Number

Federal Way, Washington, United States

• Responsible for responding to incoming helpdesk tickets, maintaining and updating tickets in solarwinds service desk.• Solves Tier 1 and Tier 2 IT issues and escalates problems to a higher level of support as needed, including service that exceeds average response time, repair time, lack of parts, or any other issue that could impact customer satisfaction.• Conducts a wide range of tests and analysis to ensure that hardware/software meets or exceeds specified standards.• Deploys windows images managed by Microsoft Intune onto supported user-end devices.• Provides ongoing operational/technical support for IFM’s information systems, software, phones, applications, printers, and other technical hardware.• Responsible for all IT elements of employee onboarding and offboarding; ensures the correct applications and access have been granted or removed.• Responsible for configuring, maintaining, and updating cloud-based communication solutions including, but not limited to, Box cloud or Zoom.• Ensures all on-site event and conferencing hardware and software systems are up-to-date, functioning, and user ready.

Tacoma, Washington, United States

• Recording, tracking and supporting incidents through the IT ticketing system TDX, documenting details, communications, and resolutions.• Resolved computer and system networking issues to ensure user productivity.• Performing basic hardware and software upgrades, maintenance, and repair remotely and in person, including running diagnostic programs, troubleshooting problems, and implementing solutions for computer and peripheral devices on campus.• Assist the department in documenting scrap and surplus devices.• Troubleshooting with Microsoft 365 and remote meeting applications for faculty and staff.

Lakewood, Washington, United States

• Delivered top-notch administrative support to office staff, promoting excellence in office operations.• Created and updated records and files to maintain document compliance.• Restocked supplies and submitted purchase orders to maintain stock levels.• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.• Setting up new employee IPad's though Mobil Iron administration account• Processing of new employee I-9 documentations uploaded to paycom application• Screened visitors and issued badges to maintain safety and security

Associate Of Science - As, Information Technology, 3.2

Diploma