Farron Rowe Email & Phone Number

Rochester, Gb

Established in 2000, Inspired Energy Solutions has grown to become one of the largest energy consultants in the UK, and is now part of a group of companies within Inspired Energy PLC (INSE:LSE). We primarily cater to large private and public sector organisations, providing an array of essential energy advisory services to industrial and commercial clients.With a wealth of vastly experienced analysts and industry-leading experts, we are well equipped to assist your business in significantly cutting down on energy costs and usage.

Bromley, United Kingdom

Bromley, United Kingdom

Key SkillsIntermediate T-SQL - 2 years writing queries including functions and stored procedureChange Defect Logging - Over 1000 JIRA stories accounting for over 18% of all development since joining the teamQA testing - exploratory testing of proprietary websites and Delphi/.Net applicationsApplication SupportKanban/ScrumManagement - of a small team including recruitment of new membersAchievements/Responsibilities* Implemented a model of continuous delivery with average release cadence from 1-2 months to around 1 week* Automated several previously manual processes by sourcing external tools or proposing and testing system changes* Managing import and export processes of several types of electronic data* Application and website support for internal and external users* Functional and Non-functional black-box testing of proprietary software and websites* Managing development work in progress and providing MI information and timescales to stakeholders

Bromley, Greater London, United Kingdom

My current role is to analyse and provide solutions for our in house software applications. Creating Specifications, QA Testing, SQL Server Scripts

This position was a promotion to handle more complex queries and questions which had been esacalated from our first lines of support. This involved more interaction with raising software defects/improvements tracked in JIRA to report development defects and advanced troubleshooting.In my role in the support team, I provided assistance to clients with Salesforce Marketing Cloud SaaS application. Day to day core responsibilities include troubleshooting and resolving the following:Programs \​ Import routinesEmail Deliverability Issues and Best PracticesHTML\​ CSS \​ JavascriptXML\​ Web APIAMPScript (proprietary language)MSCRM IntegrationSalesforce IntegrationWeb AnalyticsConversion trackingTools used are Microsoft SQL 2012, Salesforce and other internal applications.

Oxford Circus

In my role on the support team, I provide assistance to clients with ExactTarget's SaaS application, Email Marketing Cloud. Day to day core responsibilities include troubleshooting and resolving complex customer queries.Tools used are Salesforce and Microsoft SQL Server 2008.

Beckenham

Provided polite and professional support to multiple external and internal users for an in house software application. This involved handling complex and detail queries about energy consumption and analyzing reporting data. Conducting methodical testing of all STC's systems. Raising clear and concise development issues within the SCRUM philosophy to enhance STC's software.