Farrukh Umer Siddiqui Email & Phone Number

• Delivering comprehensive enterprise solutions encompassing SaaS, Cyber Security Products and Services, Cloud Services, Managed IT Services, Fixed connectivity, GSM, IoT & PaaS services.
• Maintaining a revenue portfolio of 2.6B B PKR comprise of Cyber Security Products & services, Cloud Services, Managed IT services, GSM and Fixed connectivity services annually and upselling of PKR 4M+Monthly.
• Account management for 3200+ B2B accounts, adding 60 new accounts to the portfolio.
• Forging robust ties across private and government sectors, resulting in a 90% client retention rate and a 30% increase in new business and cross‑selling opportunities.
• Leading a team of 14 relationship managers and BDOs, targeting various industry verticals.
• Actively researched and integrated cutting‑edge cybersecurity solutions and Services such as EPS/EDR/, DLP, SIEM/SOAR,, Network Monitoring trust solutions, IAM/PAM, MFA into sales materials, enhancing product.

Karachi

• End to end Sales and Account management from Pre-Sales to materialization of bringing new business (accounts) on board.
• Successfully executed 100+ contract renewals.
• Developed and implemented comprehensive cybersecurity strategies tailored specifically for telecom solutions, ensuring network integrity and protecting sensitive data against evolving cyber threats.
• Effectively managed account base withi n 2% churn
• Coordinated with partners including Wateen, Cybernet, Multinet, BT, and Etisalat, resulting in a 30% increase in collaborative projects and a 25% expansion of market reach.
• Demonstrating innovative solution selling of Cyber Security Product & Services, Managed IT Services, MPLS/DPLC, IPLC, DIA, Bulk BW, ICT, IoT, A2P, VAS, SaaS, Cloud, Fixed Voice and GSM solutions.

Karachi

• To assess business operations of corporate customers and design communication solutions that best meet their requirements.
• Identify opportunities to increase sales of digital services and mobile marketing products along with core telecom products.
• Lead contract negotiations and involve the right stakeholders as needed.
• To establish & develop strong and long term relationships with senior management of corporate clients to ensure their retention and to obtain referrals and further business opportunities.
• To collaborate with internal departments to facilitate client need fulfillment.
• To engage in constantly collecting data of potential and existing clients to design solutions that best meet their business requirements.

Karachi, Pakistan

• Designed and implemented business plans with excellent negotiation skills to deliver the desired results led all assigned key accounts with respect to relationship with buyers developed financially robust key.
• To achieve the assigned revenue targets through Voice / Solution Selling
• Responsible to improve customer satisfaction level by providing good after sales services and generate high quality references through existing customers
• To visit new corporate clients and maintain high quality prospect list.
• Responsible to provide reports, as and when, required by the management.
• To identify new business opportunities for Ufone.

Karachi, Pakistan

• Work as a focal point, responsible for all operational and managerial decisions of the branch.
• On the day end responsible to reconcile all Cash and Inventory of Branch and sent report to Management.
• Responsible to make report w.r.t Branch Sales target.
• To provide support to the corporate & individual customers.
• To perform the role of a floor greeter as by filtering and channeling customers to the right service queue.
• To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company and handle all customers in accordance with the established Customer Handling Standards and.

Karachi, Pakistan

• To provide eminent customer services by interacting with customers via telephone.
• To achieve assigned quantitative targets by effectively exerting more control and direction over individual performance.
• To exhibit strong & effective, call management techniques.
• To resolve or escalate all customer issues and complaints to the next appropriate resolution group consistently.
• To conduct activities in a professional manner.
• To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company and handle all customers in accordance with the established customer handling standards and.

Cima, Management Account

Master Of Business Administration (Mba), Marketing

Bachelor Of Commerce - Bcom