Farrukh Umer Siddiqui Email & Phone Number

● Delivering comprehensive enterprise solutions encompassing SaaS, Cyber Security Products and Services, Cloud Services, Managed IT Services, Fixed connectivity, GSM, IoT & PaaS services.● Maintaining a revenue portfolio of 2.6B B PKR comprise of Cyber Security Products & services, Cloud Services, Managed IT services, GSM and Fixed connectivity services annually and upselling of PKR 4M+Monthly.● Account management for 3200+ B2B accounts, adding 60 new accounts to the portfolio.● Forging robust ties across private and government sectors, resulting in a 90% client retention rate and a 30% increase in new business and cross‑selling opportunities.● Leading a team of 14 relationship managers and BDOs, targeting various industry verticals.● Actively researched and integrated cutting‑edge cybersecurity solutions and Services such as EPS/EDR/, DLP, SIEM/SOAR, , Network Monitoring trust solutions, IAM/PAM, MFA into sales materials, enhancing product differentiation and market competitiveness.● Delivered mobile security solution application to one the largest Bank in Pakistan● Conducted thorough assessments of client‑specific security challenges, resulting in the identification of tailored solutions and a 25% increase in successful cross‑selling activities.● Successfully negotiated partnerships with 10 new vendors/distributors, resulting in a 40% boost in product availability and sales execution.● Established partnerships with 4 key industry players, diversifying the product portfolio by 50% and expanding the customer base by 20%.● Instigated a streamlined customer service process, resulting in a 15% reduction in response time and a 25% increase in customer satisfaction ratings.

Karachi

● End to end Sales and Account management from Pre-Sales to materialization of bringing new business (accounts) on board.● Successfully executed 100+ contract renewals.● Developed and implemented comprehensive cybersecurity strategies tailored specifically for telecom solutions, ensuring network integrity and protecting sensitive data against evolving cyber threats.● Effectively managed account base withi n 2% churn● Coordinated with partners including Wateen, Cybernet, Multinet, BT, and Etisalat, resulting in a 30% increase in collaborative projects and a 25% expansion of market reach.● Demonstrating innovative solution selling of Cyber Security Product & Services, Managed IT Services, MPLS/DPLC, IPLC, DIA, Bulk BW, ICT, IoT, A2P, VAS, SaaS, Cloud, Fixed Voice and GSM solutions.● Lead the project sales approach to vertical partners and targeted clients and deliver against sales target.● To assess business processes of potential and existing corporate customers and design communication solutions that best meet their requirements.● Applied changes in overall sales process to increase go‑to‑market by 8%.● Maintaining solutions pricing in line with company’s profitability strategy of 30%.

Karachi

•To assess business operations of corporate customers and design communication solutions that best meet their requirements.•Identify opportunities to increase sales of digital services and mobile marketing products along with core telecom products.•Lead contract negotiations and involve the right stakeholders as needed.•To establish & develop strong and long term relationships with senior management of corporate clients to ensure their retention and to obtain referrals and further business opportunities.•To collaborate with internal departments to facilitate client need fulfillment.•To engage in constantly collecting data of potential and existing clients to design solutions that best meet their business requirements.•To remain abreast on all products, services, current policies, procedures, and promotions offered by the company.•Serving as a liaison with marketing, credit, technical, finance and legal department to facilitate external customers.•Responsible for identifying new business opportunity according to industry trend.•Responsible to provide reports, as and when, required by the management.•To assist Regional and National manager in coordination meetings with other departmental heads for better coordination and understanding of each other’s’ requirements.•Determine monthly sales forecast against the assigned targets & create monthly/quarterly strategy for account acquisition.•To provide superior customer service and ensure client satisfaction.•Responsible to achieve revenue targets through acquiring new business while maintaining the existing business.•Manage sales and services by developing a business plan covering sales, revenue, portfolio management, retention / churn prevention, relationship up selling, collection and promoting the organization’s presence throughout the circle.•Manage sales and drive improvement in wallet share for large accounts already taken on-board.•International and local contracts negotiation and tender preparation.

Karachi, Pakistan

•Designed and implemented business plans with excellent negotiation skills to deliver the desired results led all assigned key accounts with respect to relationship with buyers developed financially robust key performance indicators for the customer.•To achieve the assigned revenue targets through Voice / Solution Selling•Responsible to improve customer satisfaction level by providing good after sales services and generate high quality references through existing customers•To visit new corporate clients and maintain high quality prospect list.•Responsible to provide reports, as and when, required by the management.•To identify new business opportunities for Ufone.•Devise customize sales strategies for acquisition and retention of competitors key accounts.•To understand the technical need of an organization.•Proactively act to understand customer technical needs and identify potential solutions in relation with the company’s portfolio and capacities.

Karachi, Pakistan

•Work as a focal point, responsible for all operational and managerial decisions of the branch.•On the day end responsible to reconcile all Cash and Inventory of Branch and sent report to Management.•Responsible to make report w.r.t Branch Sales target.•To provide support to the corporate & individual customers.•To perform the role of a floor greeter as by filtering and channeling customers to the right service queue.•To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company and handle all customers in accordance with the established Customer Handling Standards and Operating Procedures.•Recognize potential customers, creating business from the old accounts and reaching profitability level and sales growth.•To provide feedback to supervisors on important issues/problems cited by the customer to ensure customer retention.

Karachi, Pakistan

•To provide eminent customer services by interacting with customers via telephone.•To achieve assigned quantitative targets by effectively exerting more control and direction over individual performance.•To exhibit strong & effective, call management techniques.•To resolve or escalate all customer issues and complaints to the next appropriate resolution group consistently.•To conduct activities in a professional manner.•To remain abreast on all current policies, procedures, promotions, products, and value added services offered by the company and handle all customers in accordance with the established customer handling standards and operating procedures. Adherence & compliance to company policies & procedures.

Cima, Management Account

Master Of Business Administration (Mba), Marketing

Bachelor Of Commerce - Bcom