Network Engineer
CurrentConfigured routers and switches, and coordinated with ISP key account managers and branch points ofcontact for ISP-related issues.Performed link testing on core routers during deployment and added ISP routes to primary and disasterrecovery (DR) core routers.Monitored core links, escalated cases as necessary, and managed load balancing and Quality of Service(QoS) configurations.Supported disaster recovery efforts for core networks and data centres, and assisted with ISP dark coredeployment.Coordinated with ISPs for link restoration, managed transitions to alternate ISPs, and handled OTC/MRCissues.Monitored and troubleshot dark core connectivity in collaboration with ISP field engineers at data centres.Delivered comprehensive network operations support, effectively identifying and resolving issues.Addressed complaints through email and phone, ensuring regular updates to stakeholders.Conducted branch surveys, shared feasibility studies with ISPs, and provided IP plans.Developed network maps for efficient operations across all SolarWinds (NMS) branches.Configured access points (APs) and established secure tunnels on branch routers.Resolved VLAN and port security issues, and troubleshot ATM network problems.Conducted LAN/WAN troubleshooting and provided 24/7 technical support.