▪ Managed overall operation.▪ Supervised Omnitracs Qualcomm tracking system.

AT&T, Inc., St. Louis, MO 2016-2017 Systems Admin/Technical Support – IQBar Support • Maintained excellent communication and support with all end users and other members of the technology department and worked with outside venders such as HP, Dell by providing them with professional level of service. ▪ Led support of Windows 7, Windows 8-based machines and MacBooks for end users by performing DoD disk-wipe to Desktop/Laptop re-imaging and OS deployment. ▪ Helped clients with software installation, troubleshooting, and repair of Office Suite, G Suite and Adobe Suite with 95% and above satisfied outcome result. • Set up and configured printers, scanners, and other peripherals as well as documented issue resolution using the help desk ticketing system and followed up with all clients to assure satisfaction. ▪ Provided advanced mobile/tablet device setup and troubleshooting on Iphone/Ipad, Android, Windows, Blackberry and Surface Pro 3. ▪ Highly skilled in data recovery, data transfer and restoration for critical customers and was successfully able to assist them with Virus/Malware removal from PCs and Servers. ▪ Provided face to face and remote support to all levels of users. Environment: Windows 7, 8, 10 and IOS