Farrukh Shaheen Email & Phone Number

Katy, Tx, Us

Responsible for developing and executing product strategies that align with the company's vision to enhance its digital services and IT solutions, incorporating Dynamics 365 Commerce experiences.Directing the creation and maintenance of a product roadmap that outlines short-term and long-term goals for digital services, ensuring they meet client demands in the ever-evolving E-Business world with integrated Dynamics 365 Commerce capabilities.Leading collaboration with cross-functional teams, including software developers, designers, marketers, and sales, to ensure the successful development and delivery of digital services enhanced by Dynamics 365 Commerce experiences.

Edison, New Jersey, Us

Program Manager for Qurate, Inc• Managed end-to-end delivery management between Team Brillio and Team QVC for a seamless collaboration. (team size: 40+)• Facilitated effective communication and coordination to ensure program milestones are met efficiently. (achievement level: 90%)• Oversaw program progress, identifying potential roadblocks, and implementing proactive solutions. (Identified:8, Impact: 40%)• Conducted regular meetings and status updates to keep both teams aligned and on track.• Collaborated with stakeholders to address any issues or changes in project scope. (Identified/negotiated: 6)• Ensured the successful migration of analytics data and meeting project objectives within the specified timeframe. (On track: 75% including QVC's internal readjustments)• Leveraged expertise in analytics implementation to optimize data utilization and insights for QVC's online business. (Revenue Impact: $11 billion)Program Manager for Mercedes-Benz USA • Apache Kafka: Successfully overseen and orchestrated multiple project streams to seamlessly integrate Apache Kafka into the existing microservice architecture.• Collaborated with both on-shore and off-shore teams, ensuring meticulous analysis of requirements and proposing process enhancements. (team size: 20+)• Devised innovative programs and continuously evaluated the progress of ongoing initiatives, leading to remarkable success in the integration process.• Partnered with Mercedes-Benz USA, playing a pivotal role in evaluating program objectives and setting new goals. (Projected Impact: $10 Million)• Directly contributed to product enhancements and the advancement of event-driven architecture through strategic coordination and leadership.• Assisted MBUSA in positioning the organization for a successful transition towards Event Driven Architecture.

Turned a non-operational carwash and lube center into fully operational business facility.Key Contributions for Fall Creek Carwash & Lube:• Established and implemented processes and procedures for daily operations• Designed and implemented network communications between sales terminals and tunnel controls• Set sales target and achieved the yearly sales to $1.4 million in revenue• Negotiated vendors for optimal pricing and products on carwash and lube center• Performed resource management to achieve desired labor% and daily sales targets• Setup procedures for CRM and how to handle challenging situations• Performed in-house trainings on POS, Tunnel Controls, Inventory Management, Risk Management, Equipment Installations, and Work Safety• Designed and implemented wash and lube packages with competitive pricing• Ran several marketing projects to improve sales and customer satisfaction

Cranbury, New Jersey, Us

• Led development of Dynamics 365 eCommerce Checkout module for Mattress Firm website to shift Salesforce based checkout system to Microsoft Dynamics365 eCommerce. (Projected impact: $44 million)• Improvements included: Add-to-Cart, Payment Connectors, Steppers, Advance Promo Codes, ADA Compliance, Scheduling, Delivery Options, and Upsell recommendations. Worked in 2 week sprints in Agile environment and running sprint ceremonies. • Incorporated dynamic change requests, managed velocities, created burndown charts and realigned and negotiated the team, timelines and deliverables as needed.• Managed both Off-Shore and On-Shore teams.

Houston, Texas, Us

• Headed a revamp project to improve the Checkout modules for ChairKing and FBYS websites. It also includes introducing latest business and UI/UX practices. (Projected Impact: $10 million)• Led 3D Outdoor Planner project which will allow users to view merchandise in full 3D environment. (Projected Impact: $2 million)• Headed development of full-scale mobile application project which will completely change the in-store selling process. This project is mainly intended to lessen the need of permanent terminals in stores and drastically improve the selling ability of the users. (Projected impact: $15 million)• Assisted in multiple in-house projects to enhance eCommerce business sector of ChairKing and FBYS websites. This includes BOPIS, EDI, Amazon Shop Local and Google Feeds initiatives (Projected Impact: $5 million+)

Established brand new business segment for JDM Industril Inc. based on software applications development. It was comprised of Mobile and Web-based applications for North American and European markets.Key Contributions for JDM AppDesign:• Provided consultation to international customers on their business goals and targets• Performed Stakeholder analysis, Project Integration management and Risk assessments• Established Project Charters and Change Request Processes to control the projects flow• Controlled budgets and streamlined resources resulting in 15% overall production efficiency• Conducted cross-departmental management across the organization • Successfully formed partnership with overseas software development firm for marketing and production• Managed offshore vendors from Europe and Asian sub-continents• Negotiated 60-40 share ratio with partner firm winning the controlling stake for JDM AppDesign• Established communication channels between key stakeholders and control scope and timelines• Solicit periodical customer feedbacks on projects achieving high product acceptance on projects• Created Project knowledge base for future references and higher project success rate

Karachi, Sindh, Pk

Led technology deployment and integration teams within the process group for Asia, North America and Europe based clients. Managed IT Governance and SDLC tools utilization on 20+ global projects. Key Contributions for Cubix / Salsoft Technologies:• Spearheaded projects from conceptualization to final delivery with high project success rate• Provided consultancy to high-end projects resulting in product approval and successful sign-offs• Introduced industry standard project management techniques and best practices across the company• Produced winning app designs and web elements for global projects• Successfully lead 20+ projects on multiple domains• Controlled cross-departmental teams and implemented resource optimization techniques• Negotiated scope improvements with customers to enhance overall products functionalities• Controlled change requests by doing extensive initial requirements gathering on key projects• Performed thorough product scope analysis with customers resulting in better product approvals• Controlled and negotiated resource allocation on critical projects

Dana Point, California, Us

• Developed an Automated Training System (ATS) which resulted in 60% overall efficiency and saved cost by $90 per training per resource as compared to manual system.• Incorporated auto quality assurance and user testing capability; further cutting cost and workload for trainers.• Incorporated auto-notify and report generation for swift response and decision making for managers eliminating resource idle time.Key Contributions for GfK Etilize:• Conceptualized and developed an Automated Training System for LMS module• Created full-length Taxonomy for IT, CE and Network categories• Worked with several high-level international customers on CMS modules• Led an extensive team of engineers to produce atomic level high-end IT data-sheets• Developed 30+ templates for product content management system with automatic data functionality• Introduced new training methods and techniques resulting in better production efficiency• Implemented Rich Content concept in data sheets for audiovisual experience• Consulted internal software team for the development of ATS module and Taxonomy implementation• Conducted internal trainings on ATS and LMS modules

Dana Point, California, Us

• Built simple yet powerful taxonomy for several IT & CE products to enhance efficient product categorization in content management system (CMS).• Designed smart templates to facilitate rapid searching of products in CMS.• Utilized cross-sell & up-sell functionality of CMS resulting in wider selection & bundled product offerings for online shoppers.

Dana Point, California, Us

Led a team of Technical Knowledge Engineers to produce Data Sheets for IT and CE product categories.Engineered strategies to enhance production.Performed technical trainings on special request.

Mba, International Business

B.Sc.(Hons.), Software Development