Farrukh Shaheen Email & Phone Number

Katy, TX, US

Responsible for developing and executing product strategies that align with the company's vision to enhance its digital services and IT solutions, incorporating Dynamics 365 Commerce experiences.Directing the creation and maintenance of a product roadmap that outlines short-term and long-term goals for digital services, ensuring they meet client demands in.

Edison, New Jersey, US

• Program Manager for Qurate, Inc
• Managed end-to-end delivery management between Team Brillio and Team QVC for a seamless collaboration. (team size: 40+)
• Facilitated effective communication and coordination to ensure program milestones are met efficiently. (achievement level: 90%)
• Oversaw program progress, identifying potential roadblocks, and implementing proactive solutions. (Identified:8, Impact: 40%)
• Conducted regular meetings and status updates to keep both teams aligned and on track.
• Collaborated with stakeholders to address any issues or changes in project scope. (Identified/negotiated: 6)

• Turned a non-operational carwash and lube center into fully operational business facility.Key Contributions for Fall Creek Carwash & Lube:
• Established and implemented processes and procedures for daily operations
• Designed and implemented network communications between sales terminals and tunnel controls
• Set sales target and achieved the yearly sales to $1.4 million in revenue
• Negotiated vendors for optimal pricing and products on carwash and lube center
• Performed resource management to achieve desired labor% and daily sales targets

Cranbury, New Jersey, US

• Led development of Dynamics 365 eCommerce Checkout module for Mattress Firm website to shift Salesforce based checkout system to Microsoft Dynamics365 eCommerce. (Projected impact: $44 million)
• Improvements included: Add-to-Cart, Payment Connectors, Steppers, Advance Promo Codes, ADA Compliance, Scheduling, Delivery Options, and Upsell recommendations. Worked in 2 week sprints in Agile environment and running.
• Incorporated dynamic change requests, managed velocities, created burndown charts and realigned and negotiated the team, timelines and deliverables as needed.
• Managed both Off-Shore and On-Shore teams.

Houston, Texas, US

• Headed a revamp project to improve the Checkout modules for ChairKing and FBYS websites. It also includes introducing latest business and UI/UX practices. (Projected Impact: $10 million)
• Led 3D Outdoor Planner project which will allow users to view merchandise in full 3D environment. (Projected Impact: $2 million)
• Headed development of full-scale mobile application project which will completely change the in-store selling process. This project is mainly intended to lessen the need of permanent terminals in stores and drastically.
• Assisted in multiple in-house projects to enhance eCommerce business sector of ChairKing and FBYS websites. This includes BOPIS, EDI, Amazon Shop Local and Google Feeds initiatives (Projected Impact: $5 million+)

• Established brand new business segment for JDM Industril Inc. based on software applications development. It was comprised of Mobile and Web-based applications for North American and European markets.Key Contributions.
• Provided consultation to international customers on their business goals and targets
• Performed Stakeholder analysis, Project Integration management and Risk assessments
• Established Project Charters and Change Request Processes to control the projects flow
• Controlled budgets and streamlined resources resulting in 15% overall production efficiency
• Conducted cross-departmental management across the organization

Karachi, Sindh, PK

• Led technology deployment and integration teams within the process group for Asia, North America and Europe based clients. Managed IT Governance and SDLC tools utilization on 20+ global projects. Key Contributions for.
• Spearheaded projects from conceptualization to final delivery with high project success rate
• Provided consultancy to high-end projects resulting in product approval and successful sign-offs
• Introduced industry standard project management techniques and best practices across the company
• Produced winning app designs and web elements for global projects
• Successfully lead 20+ projects on multiple domains

Dana Point, California, US

• Developed an Automated Training System (ATS) which resulted in 60% overall efficiency and saved cost by $90 per training per resource as compared to manual system.
• Incorporated auto quality assurance and user testing capability; further cutting cost and workload for trainers.
• Incorporated auto-notify and report generation for swift response and decision making for managers eliminating resource idle time.Key Contributions for GfK Etilize:
• Conceptualized and developed an Automated Training System for LMS module
• Created full-length Taxonomy for IT, CE and Network categories
• Worked with several high-level international customers on CMS modules

Dana Point, California, US

• Built simple yet powerful taxonomy for several IT & CE products to enhance efficient product categorization in content management system (CMS).
• Designed smart templates to facilitate rapid searching of products in CMS.
• Utilized cross-sell & up-sell functionality of CMS resulting in wider selection & bundled product offerings for online shoppers.

Dana Point, California, US

Led a team of Technical Knowledge Engineers to produce Data Sheets for IT and CE product categories.Engineered strategies to enhance production.Performed technical trainings on special request.

Mba, International Business

B.Sc.(Hons.), Software Development